Twitter Status

Trouble with user and background images

Fri, 18 Sep 2009 10:27:38 -0700

We’re having an issue with disappearing user and background images. Those affected will have their custom images replaced by defaults. This is due to a caching error on our side which means that your images are not lost and have not been deleted. They are not displaying correctly and we are working to get them to load properly.

Missing your profile picture?

Thu, 17 Sep 2009 17:13:00 -0700

We’re working on a bug whereby the default avatar is showing up for users who have previously uploaded their own image. We hope to resolve this soon.

Update (5:30p): We’ve identified the root cause of this problem and expect the issue to be resolved within the next several hours.

Tweets from users you follow may be missing from your timeline

Wed, 16 Sep 2009 19:44:00 -0700

We are currently working on a critical bug whereby some tweets from users you follow may not appear in your timeline. This bug particularly affects the delivery of tweets from users you follow that themselves have a large number of followers.

We plan on deploying the first part of the fix for this bug tomorrow morning and will update status thereafter.

Update: We deployed a fix for one of the underlying problems and are assessing its success.

Received multiple emails about new Terms of Service?

Tue, 15 Sep 2009 11:25:41 -0700

As we noted in our blog post, we are emailing all users about the change in our Terms. This means that if you have registered multiple accounts on Twitter, you will get multiple emails from us.

Missing tweets from some users?

Mon, 14 Sep 2009 09:38:14 -0700

We’re investigating a problem whereby some people are missing tweets from some of the people they follow.

Working through site slowness

Thu, 10 Sep 2009 22:07:00 -0700

Many users are seeing slowness with the site but we are working on the problem. Some broken user images/avatars or malformed pages may be seen during the recovery.

"Secure connection failed" issues

Wed, 09 Sep 2009 15:19:51 -0700

Some apps are experiencing “secure connection failed” errors coming from our servers when trying to make API requests. We are aware of the issue and investigating

Working on short delivery delays

Fri, 04 Sep 2009 10:32:15 -0700

Some tweets are being delayed by about 5 minutes. We’re working on this and believe it will be fixed soon.

Some tweets and followings delayed

Wed, 02 Sep 2009 10:20:36 -0700

A fraction of tweets and followings are currently delayed. We are investigating the problem.

Trends for Search Unclickable

Tue, 01 Sep 2009 13:43:00 -0700

We’re aware and currently working on an issue in which trends in search are unclickable; updates as we resolve the issue.

Update (2:36pm) Trend links are now fixed.

Working on problem whereby some cannot follow or unfollow

Mon, 31 Aug 2009 12:19:31 -0700

A small percentage of people are currently unable to follow or unfollow others. We are aware of the problem and the root cause. And we’re working to fix this as soon as we can.

We are responding to an unexpected service interruption

Mon, 24 Aug 2009 13:38:00 -0700

We will update as we learn more.

Update (1:50p): We’re now in recovery and assessing the underlying cause of this outage.

Trouble with static assets on twitter.com

Thu, 20 Aug 2009 16:01:55 -0700

Users will see some badly formatted pages for the next several minutes as we fix a problem with our static assets.

Trouble with Oauth and API clients

Sun, 16 Aug 2009 15:33:34 -0700

Some users are running into trouble using third-party clients that rely on OAuth. We’re aware of this issue and working to resolve it.

Trouble updating in Firefox? Try clearing your cookies

Sun, 16 Aug 2009 13:46:00 -0700

Some Firefox users are reporting trouble updating on twitter.com with Firefox. If this is happening to you, try clearing the twitter.com cookies stored by your brower.

Working on unexpected downtime

Sat, 15 Aug 2009 10:07:00 -0700

We’re actively working to bring the site back online following an downtime that started a couple minutes ago.

Update (10:15a): We’re recovering from the downtime and looking into the external causes.

Working on timeline delays

Wed, 12 Aug 2009 17:13:00 -0700

Some users will have noticed a lack of fresh tweets in the last hour. We’re working on this problem.

Update (5:18p): These delays are now clearing.

Some errors expected during maintenance

Tue, 11 Aug 2009 18:08:56 -0700

We’re performing some system maintenance and have chosen not to go offline as we make these changes. As a result, you may see increased errors or slowness while the changes are made. This condition should resolve quickly.

Responding to site downtime

Tue, 11 Aug 2009 11:54:00 -0700

We’re working to recover from a site outage and will update as we learn more.

Update (12:17p): We’re back up and analyzing the traffic data to determine the nature of this attack.

Combatting spam and suspending affected accounts

Mon, 10 Aug 2009 13:32:23 -0700

We are suspending a number of accounts that have been affected by malware. We are sending instructions to the owners of these compromised accounts so that they may regain access. If you have been suspended, please check your mail for information on how to restore access.