How Business Gets Social

  • Empower teams to engage across the social web

    Unified InboxView all conversations in one combined stream
    WorkgroupsForm brand-focused teams to collaborate across social accounts
    Roles & PermissionsControl team member access & engagement levels

  • Listen for conversations about your brand

    SearchMonitor Twitter & Facebook for brand mentions & keywords
    Email NotificationsStay on top of all incoming messages
    TranslationTranslate messages to your local language

  • Optimize workflow for efficient collaboration

    SchedulingSet up tweets and status updates in advance
    Assignments & NotesAssign messages to team members for follow-up
    TaggingOrganize messages by topic for analysis

  • Measure the impact of reach, engagement and influence

    Dynamic ReportingGain insights into all aspects of your social media activity
    Rollup ViewsCombine reports for a complete view of brand activity
    Export to ExcelTake your data with you for custom reporting and analysis

  • Build deeper customer relationships

    Conversation HistoryKeep records of every interaction over time
    Contact NotesCapture & share internal notes on people

    Rich ProfilesManage relationships, conversations, notes & more

  • Move at the speed of
    real-time

    MobileStay connected with followers across all accounts 24/7
    Keyboard ShortcutsAct quickly & maximize efficiency

    SnippetsCreate & access one-click responses to common questions

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