Our Story

Two young dads set out to make life a little easier for families and, in the process, revolutionize e-commerce.

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About Us
As one of the fastest growing e-commerce companies in the country, Quidsi owns and operates Diapers.com (baby care), Soap.com (health, beauty and household essentials), BeautyBar.com (prestige beauty), Wag.com (pet products) and YoYo.com (toys). Quidsi has a fixed focus on customer satisfaction. Our customers enjoy a broad selection, free 1-2 day shipping, easy-to-navigate sites and award-winning service. At Quidsi (Latin for "what if"), we dare to think big and explore possibilities.
Mission

Quidsi's mission is to inspire passion in our customers by making life a little easier. We do this by aiming to offer the best selection of products, lightning-fast delivery, incredible customer service, plus an enjoyable and easy-to-navigate shopping experience. We're always looking for new ways to wow, surprise and delight our customers.

  • VIDEO: Hear from our founders about the meaning behind the name Quidsi.
History

Meeting in the 5th grade at the tiny Ranney School in the heart of Bruce Springsteen, Jersey Shore land, Marc Lore and Vinit Bharara begin what would appear to be an ordinary childhood friendship. Fast forward 30 years (past their college semester abroad in Sweden, their roommate years in Manhattan, their roles as best men at each other's wedding and the sale of their first venture to the Topps Company), and the best friends decide to launch an online diaper business.

It all began back in 2005 with a simple idea: to make the busy — and sometimes chaotic — lives of new parents a bit easier by delivering low priced baby essentials really fast with great customer service. And if they could accomplish this better than anyone else, then they'd use this same value proposition to sell other items to their loyal, trusting customers.

Shortly thereafter, Marc and Vinit purchased the domain name and telephone number for 1800DIAPERS. They worked nights and weekends and enlisted a friend with her own family to answer customer calls and fulfill orders from her suburban garage. But there was one huge obstacle: most major manufacturers wouldn't sell their products to a start-up. So using their personal credit cards, they rented trucks and headed to BJ's and Costco stores up and down the Eastern Seaboard to buy diapers, wipes and formula in bulk.

In 2006, Marc and Vinit opened a formal office in Montclair, New Jersey, and the following year, hired their first full-time employee. Soon they added high margin items like gear, clothing and furniture to their assortment and re-branded the site Diapers.com. By its fourth year, the company's revenue grew to $181 million, and Diapers.com became the fastest-growing e-commerce company in the U.S.

In order to deliver on the promise of fast, free shipping and low prices, Diapers.com opened its own warehouses across the country and invested in proprietary technology and systems that dramatically increased productivity and efficiency. Marc and Vinit even hired a "rocket scientist" to help them develop a software system that optimizes order-to-box size to reduce shipping costs.

Throughout this growth period and their emphasis on back-end logistics, the team never lost focus on the customer, that busy parent. In fact, they assembled an award-winning, in-house service team empowered to do whatever it takes to WOW the customer.

In a few short years, Diapers.com established a strong customer base of nearly one million parents. It soon became clear that many of these folks wanted the company to expand their product offering — beyond baby items. The team knew that the operational systems that made Diapers.com so efficient could also be leveraged to support new specialty sites, offering many other product assortments. In 2009, Quidsi (meaning "what if" in Latin) was adopted as a corporate name to serve as an umbrella for all its sites.

To continue making life easier for their loyal Diapers.com following, Quidsi launched Soap.com in July of 2010. The site offers 25,000 health, beauty and household essentials. Both sites shared a common shopping cart, with all products conveniently shipped together in one box. Next, the team launched BeautyBar.com, a luxury beauty boutique. Not long after, Quidsi introduced Wag.com, which offers pet supplies and specialty items. And in the fall of 2011, YoYo.com, a site featuring toys, games, books and collectibles, joined the Quidsi family of brands.

Quidsi has grown from two employees in 2006 to over 700 in 2011. Seattle-based Amazon purchased Quidsi in early 2011 but the company operates independently in New Jersey, where Marc and Vinit first met in 1981. Quidsi continues to focus on customers and explore the next big thing, always asking, "What if?"

  • VIDEO: See how it all started in a garage.
  • VIDEO: Scott Hilton, Executive VP of Operations, talks about the company's early innovations that led to extraordinary growth.

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