Get 24/7 support for your business with GitHub Premium Support
-
Protect your business and manage IT health with a comprehensive support plan.
-
Drive operational efficiency and boost uptime with dedicated GitHub experts.
-
Empower your team and meet your goals with the resources to maximize your investment.
-
Contact sales
Already an existing customer?
Upgrade to GitHub Premium Support to drive impact quickly.
- Experience faster responses 24/7 to maximize your uptime
- Receive expert support in one central location
- Get a dedicated engineer who knows your account
Get GitHub Premium Support with your Microsoft Unified Support plan.
- Provide your team with convenient, self-service tools
- Ensure the reliability of your environment
- Accelerate your goals with best-in-class support
Not a GitHub Enterprise customer yet?
Learn more about GitHub Premium Support and GitHub Premium Plus Support to discover the plan that’s right for you.
Why choose GitHub Premium Support?
“
At TSIA, we're seeing technology leaders take an active role in helping their customers adopt new technologies. GitHub is demonstrating a thoughtful, deliberate approach to creating compelling service offerings.
At TSIA, we're seeing technology leaders take an active role in helping their customers adopt new technologies. GitHub is demonstrating a thoughtful, deliberate approach to creating compelling service offerings.
With three tiers of service options, GitHub Premium Support provides customers with smart services at the right time to drive business goals, while simplifying customer choice and allowing for service expansion as needed.
Hal Stanley // VP Service Offer Management Research & Advisory, TSIA
Discover the plan that’s right for you
Use the dropdown filters to reflect your organization’s properties.
Enterprise
24/5
Support
< 8 hours
Initial response for urgent requests
< 8 hours
Initial response for high requests
—
—
—
Already included with your Enterprise license:
- Support via online ticket submission
- Expert guidance from a shared support team
Premium
24/7
Support
30 min
Initial response for urgent requests
4 hours
Initial response for high requests
20
Support entitlements
—
—
Get everything in the Enterprise support plan, along with:
- Phone support in English via callback request
- Screenshare support for critical issues
- Guaranteed service level agreements (SLAs)
- 20 support entitlement licenses
- Priority ticket handling
- Escalation management
- Unlimited automated health check reports
- Access to premium training content
Premium Plus
24/7
Support
30 min
Initial response for urgent requests
4 hours
Initial response for high requests
20
Support entitlements
Named CRE
Per account
1 training
Per year
Get everything in Premium support plan, along with:
- Designated Customer Reliability Engineer (CRE)
- Incident management
- Quarterly enhanced health checks with findings, interpretations, and recommendations from a CRE (by request)
- 1 virtual training class per year
- 12 hours of technical advisory hours per quarter
- Application upgrade assistance (by request)
- Cloud planning (by request)