Get 24/7 support for your business with GitHub Premium Support
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Protect your business and manage IT health with a comprehensive support plan.
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Drive operational efficiency and boost uptime with dedicated GitHub experts.
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Empower your team and meet your goals with the resources to maximize your investment.
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Get a quote
Looking for general support questions? Contact GitHub Support.
Already an existing customer?
Upgrade to GitHub Premium Support to drive impact quickly.
- Experience faster responses 24/7 to maximize your uptime
- Receive expert support in one central location
- Get a dedicated engineer who knows your account
Get GitHub Premium Support with your Microsoft Unified Support plan.
- Provide your team with convenient, self-service tools
- Ensure the reliability of your environment
- Accelerate your goals with best-in-class support
Not a GitHub Enterprise customer yet?
Learn more about GitHub Premium Support and GitHub Premium Plus Support to discover the plan that’s right for you.
Why choose GitHub Premium Support?
At TSIA, we're seeing technology leaders take an active role in helping their customers adopt new technologies. GitHub is demonstrating a thoughtful, deliberate approach to creating compelling service offerings.
With three tiers of service options, GitHub Premium Support provides customers with smart services at the right time to drive business goals, while simplifying customer choice and allowing for service expansion as needed.
Hal Stanley // VP Service Offer Management Research & Advisory, TSIA
Discover the plan that’s right for you
Use the dropdown filters to reflect your organization’s properties.
Enterprise
- Support via online ticket submission
- Expert guidance from a shared support team
Premium
- Phone support in English via callback request
- Screenshare support for critical issues
- Guaranteed service level agreements (SLAs)
- 20 support entitlement licenses
- Priority ticket handling
- Escalation management
- Unlimited automated health check reports
- Access to premium training content
Premium Plus
- Designated Customer Reliability Engineer (CRE)
- Incident management
- Quarterly enhanced health checks with findings, interpretations, and recommendations from a CRE (by request)
- 1 virtual training class per year
- 12 hours of technical advisory hours per quarter
- Application upgrade assistance (by request)
- Cloud planning (by request)
Compare all features
Included with Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
Included with Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
Available for Enterprise Cloud and Enterprise Server
24/5
24/7
24/7
24/5
24/7
24/7
< 8 hours
30 minutes for Urgent (including initial troubleshooting)
4 hours for High
30 minutes for Urgent (including initial troubleshooting)
4 hours for High
< 8 hours
30 minutes for Urgent (including initial troubleshooting)
4 hours for High
30 minutes for Urgent (including initial troubleshooting)
4 hours for High
Training
n/a
Access to premium content
Access to premium content
1 virtual training class per year
Access to premium content
Access to premium content
1 virtual training class per year
One virtual training class is offered per year, with topics such as “GitHub for developers” and “GitHub for admins”.
Access to premium content