Microsoft Teams Phone
Teams Phone—more than a cloud phone system. Experience smart communication and seamless collaboration with the only calling solution native to Teams.
Flexible and easy to use
Communicate and collaborate effortlessly across devices and spaces with intuitive, seamless calling.
Intelligent and connected
Create meaningful engagements with intelligent capabilities that connect your business and increase productivity
Secure, reliable, and easy to manage
Save time and enjoy peace of mind with a reliable and secure calling solution that is easy to manage.
Learn how Microsoft helped customers achieve more efficient and effective communication, lower costs, and help IT teams save time in the commissioned Forrester study: The Total Economic Impact™ Of Microsoft Teams Phone.1
According to new research by GigaOm, Microsoft has the highest average score for voice quality—with network and server uptime at par with competitors—and offers competitive service level agreements with generous service credits.2
Simplified, enterprise-grade calling in Microsoft Teams
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Basic call control
Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).
Make and answer calls
Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.
Merge calls
Bring someone else into your one-on-one or group call with the merge function.
Transfer and ring back
Transfer a call to a colleague and select ring back if there’s no answer.
Transfer calls between devices
Whether on the go or at a desk, at home, or in the office, transfer calls from one device to another while on a call.
Access your voicemail
Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.
Transcribe your calls
Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.
Back to tabsCall on the go with Apple Carplay
Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri.
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Advanced call control
Meet the needs of your evolving business with modern phone capabilities.
Auto attendant
Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.
Call queues
Route callers to people in your organization who can help with a particular issue or question.
Voice-enabled channels
Collaborate and share information within the channel while taking calls in the call queue.
Screen pop
Automatically display information via web browser window when an incoming call is answered by a call queue agent.
Back to tabsCopilot in Teams Phone
Add generative AI capabilities to phone calls to get real-time summarization and insights.
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PSTN calling
Make phone calls using PSTN connectivity options combined with the Teams Phone system.
Operator Connect
Manage your PSTN calling and session border controllers (SBCs) with participating operators in the Microsoft Operator Connect program.
Teams Phone Mobile
Seamlessly integrate your users' mobile identities with Teams. Assign a single number and implement a solution that works across network and devices.
Back to tabsMicrosoft Teams Calling Plans
Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator.
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Contact center
Support customer interaction work streams, using Teams as the hub for internal and external customer connections.
Microsoft Digital Contact Center Platform
Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.
Back to tabsContact center partner integrations
Use your existing contact center solution together with Teams Phone for a more connected contact center experience.
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Devices
Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.
Desk phones and Teams displays
Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience.
Headsets
Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need.
Back to tabsSpeakerphones
Connect with USB- or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants.
Add your Microsoft Teams plan today
Microsoft Teams Phone Standard
Originally starting from $8.00 now starting from $8.00
$8.00 $8.00
user/month
(Annual subscription–auto renews)4
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Cloud-based phone system
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Make and receive voice and video calls over PSTN or an internet connection
- Join calls from a range of devices and seamlessly transfer calls between devices
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Add operator PSTN service with Operator Connect or Direct Routing
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Combine mobile calling plans with Operator Connect Mobile