Western Union Reviews 

173,510
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that sending money is very straightforward, fast, and extremely convenient to handle right from the comfort of home or while traveling. People truly appreciate the user-friendly application and the dependable service that helps them easily support family and friends worldwide without encountering any hassle. Though some reviewers experienced difficulties, noting that online transfers occasionally fail or face frustrating technical errors involving bank payments or card acceptance. Additionally, a few consumers mentioned occasional challenges with higher exchange rates or limited cash availability at certain local pickup outlets.

What people talk about most

Service

People report positive experiences with service, highlighting that it makes life easier to transfer money... See more

Payment

Customers consistently note ambiguous experiences with payment, as some reviewers praise the secure and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is extremely... See more

Price

Consumers find price to be ambiguous, while some reviewers appreciate the cheaper charges, better prices, and... See more

Application

Users describe ambiguous interactions with application, as many customers find the mobile platform... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sending the money to my friend. The part that was uncomfortable was afterwards, I was tempted to take the Capital One venture card offer for rewards and 15 months 0 percent interest offer. So I backe... See more

Rated 5 out of 5 stars

Making a transfer is very easy. The app gives you clear options to send and receive money, so you can complete everything in just a few seconds. You do not need to go anywhere or deal with complicated... See more

Rated 5 out of 5 stars

It’s nice to be able to transfer money to anywhere in the world. Occasionally, someone doesn’t have a last name and the app makes it difficult to transfer, because it requires the information at first... See more