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Google Cloud CCaaS
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Overview
User Guides
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Overview
User Guides
Resources
Console
Tutorials
Get started with CCaaS (CCAI Platform)
Configure a sample contact center
Migrate a voice-channel support center
Interactive Virtual Assistant (IVA) guide
Set up CCaaS for high availability
Basic configuration
Deployment schedules
Hours of operation
Language configuration
Enable multiple languages for IVR, mobile, and web channels
Supported languages
Customize mobile and web SDK channel messages
Custom Audio Files & Hold Music Details
Customizing Wait and Hold Music
Configure IVR messages
IVR Purchase Flow Messages
Variables for dynamic consumer messages
Users, agents, and teams
Add, view, and edit users
Add, view, and edit teams
User roles and permissions
Update an agent's status
Deactivate and activate users
Agent aliases
Bulk user management
Bulk user sync tool
User inactivity timeout
Custom and default user avatars
Single sign-on (SSO)
SSO Overview
Standard SAML configuration
Azure SSO configuration
Idaptive SSO configuration
