Recover your account
What Microsoft account are you trying to get back into?
Note: If you've turned on two-step verification, you can't recover your account this way.
Where should we contact you?
Enter an email address that's different from the one you're trying to recover.
What language can we contact you in?
We're sorry that we can't contact you in your language right now. Please let us know what language we can use instead to contact you.
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One account for Skype and other Microsoft apps
Your Skype name is now part of your Microsoft account. A Microsoft account is what you use to sign in to Microsoft services such as Outlook.com, Skype, OneDrive, Office, Xbox, Windows and more.
We'll set up the account for you when you choose Next.
Caps Lock is on
8-character minimum; case sensitive
Caps Lock is on
Your account has been recovered
You can now use your new security info to sign in to your account.
Summary of what you've completed:
- Your password was changed
Tips to get back into your account:
If possible, answer these questions from a device and location that you've used before with this account.
On the following pages, answer as many questions as you can. If you don't know an answer, just try your best guess.