Send Claude Platform traces

Note
OpenTelemetry ingestion in Agent Observability is currently in public preview. Grafana Labs offers limited support, and breaking changes might occur prior to the feature being made generally available.

OpenTelemetry export from the Claude Platform is now in public beta. It exports traces for Messages API requests and Claude Managed Agents sessions. Send Messages API traces to Grafana Cloud to see each request in Agent Observability, with token usage, cost, and evaluations, without changing your code.

Before you begin

Before you start, make sure you have:

Agent Observability enabled on your Grafana Cloud stack. Refer to Set up Agent Observability.
The Admin role in your Claude Console organization.

Add a Grafana Cloud destination

Add your Grafana Cloud stack as a telemetry destination in the Claude Console.

In the Grafana Cloud portal, open your stack and copy the OTLP endpoint URL and the Instance ID from the OpenTelemetry card. Refer to OpenTelemetry card on the Grafana Cloud portal.
Create a Cloud Access Policy token with the traces:write scope. Refer to Cloud access policy.
In the Claude Console, open the OpenTelemetry settings page and click Add destination.
Select Grafana Cloud as the Provider.
Enter the OTLP endpoint, the Instance ID, and the token as the Access policy token.
Under Content mode, select Full content to see prompts and responses. Metadata only sends token counts and timing without content.
Choose which workspaces send traces: all, selected ones, or all except selected ones.
Click Add destination.