Amazon Reviews 

49,904
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 6,138 reviews, most reviewers were ultimately let down by their experience overall. Customers frequently experience frustrating delivery delays, and packages are often left in unsafe spots or completely missing. People also find the customer support entirely automated, unhelpful, and extremely difficult to reach when trying to resolve everyday problems. The minority of people were genuinely satisfied with fast delivery and great value on certain specific items. These consumers noted that orders occasionally arrived right on time as promised, providing a smooth shopping experience. Some reviewers also pointed out that certain products actually delivered good quality when packaging was handled correctly.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, highlighting frequent delays and... See more

Product

Users describe ambiguous interactions with product purchases, noting instances where items arrived opened or... See more

Customer service

Clients share profound dissatisfaction regarding customer service, frequently describing interactions as an... See more

Order

Consumers find order fulfillment to be disappointing due to frequent delivery delays and items failing to... See more

Service

Reviewers highlight negative aspects of service, expressing deep frustration over frequent delays,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I don’t understand why Amazon gives you a delivery time option but delivers when they want to. Lately every time I have scheduled a time for delivery, it is either delivered hours later or a day late... See more

Rated 2 out of 5 stars

Apparently Amazon has decided, through the use of an algorithm, that they can still make more profits by using no protective packaging, even on highly breakable items. They literally take an item off... See more

Rated 2 out of 5 stars

Cannot get help from Amazon Customer Service to make a return. Site said item is returnable. Tried to use customer service, but was not able to complete form. Will not upload photo and no way to conta... See more

Rated 2 out of 5 stars

I didnt get order even tho was supposed to hav been delivered. I tried & tried to deal with customer service online but couldnt get anywhere—all automated. So i finally called but again only got AI. I... See more


Company details

  1. Book Store
  2. also in
  3. Clothing Store
  4. Hobby Store
  5. Shoe Store

Information provided by various external sources

Online shopping from the earth's biggest selection of books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, broadband & dsl, gourmet food & just about anything else.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

50K reviews

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