RMM and PSA Vendor Performance Index 1Q26

Robin Ody

Practice Leader MSP

Robin Ody is a practice leader (MSP) on the channels team, working in the EMEA region. He works as a go-to-market strategy consultant for channels clients and leads managed services analysis research.

Prior to joining Canalys, now part of Omdia, in 2015, Robin worked in the music industry, as a producer and recording engineer, running an independent record label in London.

He graduated from Queen Mary University of London with a BSc (Hons) in business management. During his studies, he was part of a team providing research and consulting services, on behalf of a London business initiative pairing students and academics with local businesses. He is fluent in English and French.

Jessica Davis

Principal Analyst

Jessica C. Davis is a principal analyst in the managed services practice at Canalys, part of Omdia. She delivers research and insights on the evolving MSP and MSSP ecosystems, focusing on how service providers adopt emerging technologies including cybersecurity, AI, and automation to drive growth. Her work also encompasses M&A and investment activity among MSPs. Jessica supports vendors, distributors, and MSPs with market intelligence that informs channel strategy and partner engagement.

Prior to joining Canalys, Jessica spent nearly 30 years as a technology journalist and editorial leader. She served as editorial director at CyberRisk Alliance, leading B2B media brands covering managed services and cybersecurity. Earlier, she was a senior editor at InformationWeek, reporting on enterprise IT and AI before the rise of generative AI. She has led major industry research initiatives including the MSP 501, MSSP Benchmark Pricing Survey, and MSSP 250.