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About

BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools.

About

Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages faster. BigPanda automates and streamlines the incident response lifecycle across incident triage, ticketing, notifications, and war room creation. Accelerate remediation by integrating BigPanda with enterprise runbook automation tools. Applications and cloud services are the lifeblood of every company. When there’s an outage, everyone is impacted. BigPanda cements AIOps market leadership with $190M in funding, $1.2B valuation.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments

Audience

IT Teams searching for an event correlation and automation platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

BMC Helix
Founded: 2025
United States
www.helixops.ai/products/bmc-helix-operations-management.html

Company Information

BigPanda
Founded: 2012
United States
bigpanda.io

Alternatives

Digitate ignio

Digitate ignio

Digitate

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Callgoose SQIBS

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CloudFabrix

CloudFabrix

CloudFabrix Software

Categories

Categories

AIOps Supported
Issue Tracking Supported
IT Alerting Supported
ITSM Supported
Network Monitoring Supported
Observability Supported
Runbook Automation Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Not Supported
Performance Control Not Supported
Resource Management Not Supported
Root-Cause Diagnosis Supported
Server Performance Not Supported
Trace Individual Transactions Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

Data Center Management Features

Audit Trail Not Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Not Supported
Device Auto Discovery Not Supported
Diagnostic Testing Not Supported
Import / Export Data Not Supported
JCL Management Not Supported
Multi-Platform Supported
Multi-User Not Supported
Power Management Not Supported
Sarbanes-Oxley Compliance Not Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Dashboard Not Supported
Incident Management Not Supported
Problem Management Not Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Integrations

Apica Not Supported
Atatus Not Supported
BMC Helix Business Workflows Supported
BMC Helix CMDB Supported
BMC Helix Continuous Optimization Supported
BMC Helix Discovery Supported
Blink Not Supported
IT-Conductor Not Supported
Icinga Not Supported
InsightFinder Not Supported
Nagios XI Not Supported
PagerDuty Not Supported
Postman Not Supported
Scout Monitoring Not Supported
Sematext Cloud Not Supported
ServiceNow Not Supported
Slack Not Supported
SolarWinds Pingdom Not Supported
Splunk Cloud Platform Not Supported
Truto Not Supported

Integrations

Apica Supported
Atatus Supported
BMC Helix Business Workflows Not Supported
BMC Helix CMDB Not Supported
BMC Helix Continuous Optimization Not Supported
BMC Helix Discovery Not Supported
Blink Supported
IT-Conductor Supported
Icinga Supported
InsightFinder Supported
Nagios XI Supported
PagerDuty Supported
Postman Supported
Scout Monitoring Supported
Sematext Cloud Supported
ServiceNow Supported
Slack Supported
SolarWinds Pingdom Supported
Splunk Cloud Platform Supported
Truto Supported
Claim BMC Helix Operations Management and update features and information
Claim BMC Helix Operations Management and update features and information
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Claim BigPanda and update features and information