Lightning Online POS

Lightning Online POS

Computer Perfect
Lightspeed Retail

Lightspeed Retail

Lightspeed
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About

The Lightning Online Point of Sale® consists of a suite of products that integrate the check-out process at various retail outlets with their in- store/e-Commerce sales and their inventory data. These software solutions are robust reliable and trusted and offer several enhanced features. The main product offerings sold under Lightning can be found here: • Lightning Online Point-of-Sale (in retail stores) • Lightning Emergency Mode (allows transactions even if the internet is down). • Lightning Corporate Office (for multiple locations/franchises) • Lightning for E-commerce • Lightning Digital Marketing. The product packages are specifically tailored to the needs of Wine & Spirits shops, Nutritional Supplements, Beauty Supplies, Convenience, Toys & Pet stores. Two recent enhancements: • Credit Card Surcharge/Cash Discounting support which includes detailed reporting. • Support for an assortment of Pax credit card devices which have been proven to be fast and stable.

About

Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Wine & Sprits Retailers, Health & Nutritional Outlets, Beauty Supplies, Convenience Stores, Toy Shops, Pet Shops, Gift Stores, CBD Stores, Sporting Goods Stores

Audience

Retailers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$139.00/per mo.
• Lightning Emergency Mode (An off-line mode in the event of an internet failure....this is impressive
• Tech Support ( 7 days a week)
• Marketing Center
• Gift Cards
• Customer Loyalty Programs
• Software Updates
• Automatic Back-ups
Anytime Cancellation
• Lightning Emergency Mode (An off-line mode in the event of an internet failure....this is impressive
• Tech Support ( 7 days a week)
• Marketing CenterAll Lightning Plans include the following Products & Features:
• Lightning Emergency Mode (An off-line mode in the event of an internet failure)
• Tech Support ( 7 days a week)
• Marketing Center
• Gift Cards
• Customer Loyalty Programs
• Software Updates
• Automatic Back-ups
• Anytime Cancellation
Free Version Not Supported
Free Trial Supported

Pricing

$89.00/month
Multiple plans available
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Its cloud based with remote access anywhere (no need for client) Auto email functionality for all exceptions.
  • I love the customer service with this company. Tom walked me through the basics before the sale. His integrity is obvious. Aleyda is actually the best support person I have ever known. She is patient and professional and knowledgeable of her product. I really like the take over my computer option that Tom programmed in. I am tech challenged and was so easy for Aleyda to walk me through as she was on the actual page I was on.
  • I liked how easy it was to convert the data from my old system. I like the being able to log in from an app on my cellphone and I like being able to login from any computer. The support staff is excellent.
  • The program is easy and efficient to use, so ringing invoices and sending receipts to clients is a smooth process. It's also easy to reference and review client's purchase history, resend and/or reprint old invoices. The inventory management operation is well designed and multi-functional, which is a plus for all aspects of sales and distribution.
  • Lightning Online POS has enabled our business to run in a more efficient manner. We could not operate without the customer service which is available to us at any time of day. They are pleasant, professional and nice to work with.

Cons

  • Sometimes there are issues with CC and it is difficult to pin point if the issues are related to the system or CC integration.
  • There is absolutely nothing I did not like about this company. From setting up hardware to helping me learn the program, their professionalism has set a high bar for any other company. They always answer the phone!!!! I get to talk to a real person.
  • Relies too heavily on the internet. Sometimes the bottle counts are off. Sales go through but the items are not removed from inventory.
  • The program does not have a ship manager program, which would be beneficial to my company.
  • Credit card processing glitches occur from time to time but they address them and it is getting better.

Pros & Cons from Real Users

Pros

  • App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate
  • The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".
  • This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.
  • Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.
  • The ease of getting help when needed. The support options are readily available and the response time is above average.

Cons

  • Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant.
  • Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website. Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.
  • Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.
  • Internet based. Cannot record any sales without internet.
  • The reports section is not as customizable as I'd prefer.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Computer Perfect
Founded: 1989
United States
www.computerperfect.com

Company Information

Lightspeed
Founded: 2005
Canada
www.lightspeedhq.com/pos/retail/

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Categories

Customer Loyalty Supported
Point of Sale Supported
Retail POS Systems Supported

Categories

Apparel Management Supported
Bakery Supported
Bar POS Supported
Kiosk Supported
Menu Supported
Point of Sale Supported
Restaurant POS Supported
Retail Management Supported
Retail POS Systems Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Retail POS Systems Features

Barcode Scanning Supported
Commission Management Supported
Discount Management Supported
eCommerce Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Support Supported
Pricing Management Supported
Returns Tracking Supported
Sales Tracking Supported
Touch Screen Supported

Customer Loyalty Features

Corporate Memberships Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Supported