Question 1

What happens if team members leave or join after we’ve purchased licenses?

Accepted Answer

Licenses are purchased on annual terms, and there is no penalty if they are over-provisioned or unused. Additional licenses can be added after an agreement has started, and can be scaled back during each Support Agreement’s renewal period.

Question 2

How are licenses tracked? Do you install a license server?

Accepted Answer

Our Support Agreements require customers to perform a 'good faith' internal audit to ensure compliance with licensing, but how this is done is up to you. We keep it simple, both for your sake AND compliance/security reasons: our products are offered free of any kind of license tracking, termination switches, or 'phone home' functionality of any kind.

Question 3

Do you offer discounts for nonprofits, open source companies, or educational institutions?

Accepted Answer

Yes, contact sales to help us understand how we can support the causes that are important to you.

Question 4

How hard is it to get this through our InfoSec and Legal procurement process?

Accepted Answer

Even at small organizations, procurement can be a lengthy & frustrating process for everyone involved. We’ve taken that into consideration at every step of our journey, and the end result is that we are a viable option for any organization. We’re confident that even the most rigorous business units will be able to onboard NES with ease.

Question 5

What makes onboarding so easy?

Accepted Answer

- Our products are patched versions of what you’re already running, so they are familiar and behave identically (just more secure and compatible)
- Our software contains no tracking, license enforcement mechanisms, nor 'phone home' functionality of any kind. We never receive information about your users, products, development practices, systems, environments, or any other sensitive information.
- Our deliverables are neither On Premise nor Software As A Service and thus do not require a runtime environment. True to our love of Open Source, the source code is included for all products making security reviews a breeze.
- Other than standard sales and procurement information (contact details, quotes, etc) our organization never receives nor retains sensitive information about your company. As such, we typically do not engage in NDAs or Data Sharing Agreements as there is simply no confidential information to protect.

Question 6

Do I pay extra for development, staging, etc. environments?

Accepted Answer

No! You never pay an additional fee for any additional environment.

Question 7

How does intellectual property for NES libraries work?

Accepted Answer

All NES libraries are offered for free with an active Support Agreement. This license is perpetual, meaning even after your Support Term ends you can continue using the latest version – no rollbacks required.

Question 8

How does a license work?

Accepted Answer

When you buy a commercial license to one of our Never-Ending Support (NES) products, you choose the number of users that your team will need on that license. A user is any person committing code to the project repo. Users are unnamed and transferrable across team members.

Question 9

Do you have multi-year license options?

Accepted Answer

Yes, we do offer multi-year terms if you need more than 12 months to migrate.