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Messaging

Level up live chat with Messaging

People expect help the moment they need it. With Zendesk Messaging, support is just a click away—through a widget on your website or on your mobile app. Let customers get help without waiting, repeating themselves, or starting over.

14-day free trial. No credit card required.

Person using a smartphone, with chat bubbles suggesting popular coffee beans to try

BENEFITS

Built for better conversations

Make service more convenient

Meet customers where they are with omnichannel support across web, mobile, and social channels—helping you resolve tickets on time, every time.

A unified workspace 
for agents

Help agents deliver personalized service by seamlessly grouping conversations, channels, and customer data into one workspace.

Easily scale 24/7
support with AI agents

With Messaging, you can deploy AI agents to automate your FAQs, route issues, and deliver 24/7 customer support—all in just three clicks.

Reduce wait times

84% of CX leaders rate their response speed as excellent, but only 39% of customers agree. Close the gap with Messaging. Fast, seamless conversational support that’s powered by AI and always available.  

Start messaging now
Customer support chat showing a request to replace a coffee filter and an agent responding

MESSAGING

Everything you need for support when and where it matters

UI showing AI agent persona settings with a friendly tone selected and a chat bubble saying “Hey. Need any help?”
VIP support chat offering options to continue the conversation on WhatsApp, Messenger, or Instagram
AI chat handling a coffee return request, explaining a freshness guarantee and offering a refund button
UI showing customer intent analysis and routing a barista class inquiry to a barista expert
Analytics dashboard showing AQS, IQS, CSAT scores, conversation volume, and trend charts

Customize your widget’s look, feel, and tone of voice to match your brand. Create a cohesive customer experience across web, mobile, and social channels.

UI showing AI agent persona settings with a friendly tone selected and a chat bubble saying “Hey. Need any help?”

Customer stories

FourSeasons
“That’s what’s lovely about messaging, cause it’s actually conversational. And once you’ve moved into conversational, it completely changes the dynamic and the interaction you have with the guest...”

Marco Trecroce

Chief Information Officer at Four Seasons Hotels and Resorts

Read customer story