Question 1

Can I upgrade myself or do I have to upgrade my entire Workspace?

Accepted Answer

To upgrade ClickUp, you'll need to upgrade your entire Workspace, which means all members in your Workspace.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards! For Enterprise orders meeting a minimum we also accept bank transfers.

Question 3

What is your refund policy?

Accepted Answer

We have a 100% satisfaction guarantee. If for any reason, you're not satisfied with your purchase, simply let us know within 30 days and we'll be happy to issue you a full refund.

Question 4

How am I billed when I add paid users to a Workspace?

Accepted Answer

ClickUp automatically bills you at a prorated price based on the time left in your cycle for any paid users added to your Workspace. Paid users include any member role types and people invited to your Workspace from within your organization.

Question 5

What if I have multiple Workspaces?

Accepted Answer

Payment is per Workspace, meaning each Workspace requires an individual upgrade.

Question 6

What happens if I cancel?

Accepted Answer

You're free to cancel at any time! When you do, your current plan will last until the end of your billing cycle, unless you choose to downgrade immediately.

Question 7

Do you offer discounts for nonprofits, students, educators, or startups?

Accepted Answer

Yes to all of the above! Check out the resources below for more information: For nonprofits, head to this link and click the 'Claim your nonprofit discount' button to get started For students, educators, and administrators, head to this link and click the 'Claim your academic discount' button to get started For startups, fill out and submit this form to apply for a startup credit, or head to this page for more info

Question 8

Do you have a public roadmap?

Accepted Answer

We certainly do! You can find it here.

Question 9

Is the Free Forever Plan really free?

Accepted Answer

For sure! This is so much more than a trial. The Free Forever Plan offers an unmatched level of functionality compared to other 'freemium' apps. We do this by making money on our paid plans.

Question 10

How do I change my plan if I start on the Free Forever Plan?

Accepted Answer

Once you've created a team, we built a handy billing area to take care of all plan, cycle, and payment details.

Question 11

Do tasks count against my storage?

Accepted Answer

No! File attachments are the only things that affect your team's storage.

Question 12

What is a 'use' in context of ClickUp's plans?

Accepted Answer

'Uses' are intended as a demonstration of paid plan features, allowing you to explore their value for your workflows. Uses are cumulative throughout a Workspace and they do not reset or count down. When you reach a use limit, you won't lose any data, but you won't be able to edit or create new items with that feature. You can find a breakdown which features have usage limits here.

Question 13

What happens when I hit my usage limits?

Accepted Answer

You'll still be able to use ClickUp, and we'll let you know as soon as a limit is reached. We're happy to provide a grace period to find the plan that works for you!

Question 14

Does adding Guests to my Workspace affect my plan or how I'm billed?

Accepted Answer

Free Forever Workspaces can have an unlimited number of members and guests at no charge. On the Free Forever Plan, guests have full create and edit permissions, which cannot be modified. Workspaces on a paid plan start with a limited number of external guest seats and unlimited read-only guests. The paid plan guest seats are as follows: Core Plan: receive 5 guest seats for a 1 paid user Workspace and 2 guest seats for each additional paid user you invite to your Workspace Business Plan: receive 10 guest seats for a 1 paid user Workspace and 5 guest seats for each additional paid user you invite to your Workspace Enterprise Plan: receives the same number of guest seats as the Business Plan, with advanced permissions options Guests are intended for users external to your organization. If you add people from inside your organization to your Workspace, they will be billed as paid users. Head to this Support Doc to learn more about guest seats and guest permissions.

Features	Free	Core	Business	Enterprise	Max
Essentials
Tasks	Included	Included	Included	Included	Included
Docs	Included	Included	Included	Included	Included
List, Table, and Calendar views	Included	Included	Included	Included	Included
Video Recording	Trial	Trial	Included	Included	Included
Custom Fields	Trial	Included	Included	Included	Included
Spaces	5 Spaces	Included	Included	Included	Included
File Storage	60MB	Unlimited	Unlimited	Unlimited	Unlimited
Gantt Charts	Trial	Included	Included	Included	Included
Gantt Chart PDFs	Not included	Not included	Included	Included	Included
Activity view	1 day	7 days	Included	Included	Included
Workload view	Trial	Trial	Included	Custom capacity & additional groups	Custom capacity & additional groups
Timeline view	Trial	Trial	Included	Included	Included
Protect Docs	Not included	Not included	Not included	Included	Included
Conditional Forms	Not included	Not included	Not included	Included	Included
Priority Support	Not included	Not included	Not included	Included	Included

The best work solution, for the best price.

Free Forever

Core

Business

Enterprise

MAX

MAX

Max AI Engine

Everything in Enterprise:

The best work solution, for the best price.

MAX

ClickUp Brain²MAX

Max AI Engine

Everything in Enterprise:

MAX