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DocumentationAPI Reference
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    • Ticketing

    • Introduction
      • Getting Started

      • Ticketing API quick start
      • Using the Ticketing API
      • Common tasks for the Zendesk Ticketing API
      • Managing Tickets

      • Creating and updating tickets
      • Creating and managing requests
      • Tickets vs Requests APIs: How to select the right option for your project
      • Adding ticket attachments with the API
      • Adding tags to tickets without overwriting existing tags
      • Adding voice comments to tickets
      • Building a custom ticket form with the Ticketing API
      • Accessing end user uploaded attachments
      • Improving performance by creating tickets asynchronously
      • Making client-side CORS requests to the Ticketing API
      • Making API requests on behalf of end users
      • Closing stale tickets with the Tickets API
      • Reassigning orphaned tickets with the Tickets API
      • Creating side conversations with the Zendesk API
      • Tutorial: Using a third-party AI chatbot to create Zendesk Support tickets
      • Ticket Data and Reporting

      • Getting the CSAT ratings of tickets
      • Getting the CSAT survey responses
      • Tutorial: Exporting a ticket view to a CSV file
      • Tutorial: Exporting a ticket to a CSV file
      • Creating reports of daily ticket trends with the Zendesk API
      • Creating a ticket dashboard with the Search API
      • Ticket Routing and Automation

      • Setting a skill priority for omnichannel routing
      • Measuring queue wait times using the Custom Queues API
      • Measuring queue size using the Custom Queues API
      • Measuring acceptance rate using the Custom Queues API
      • Custom Profiles

      • About the Profiles API
      • Getting started with profiles
      • Anatomy of a profile
      • How profiles affect existing data
      • Using identifier queries with profiles
      • Creating profiles
      • Accessing profiles
      • Accessing profiles in Zendesk apps
      • Updating profiles
      • Using external ID with profiles
      • Custom Events

      • About the Events API
      • Getting started with events
      • Anatomy of an event
      • Displaying rich links with events
      • Tracking events
      • Accessing events
      • Accessing events in Zendesk apps
      • Filtering events
      • Deleting events
      • Reference articles

      • Actions reference
      • Conditions reference
      • Conversation Log events reference
      • Ticket Audit events reference
      • Ticket metric event types reference
      • Cause of suspension reference
      • Via object reference
      • Via types reference
      • API Clients

      • Introduction
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