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  • Site Selector
  • Dialogflow Common Documentation
    Edition comparison, support, and resources for building generative playbook-based, flow-based, or Dialogflow ES agents.
  • Dialogflow CX Documentation
    Guides, examples, and references for building advanced agents with flows and playbooks.
  • Dialogflow ES Documentation
    Guides, examples, and references for building agents with intents.
  • Conversational Agents console
    New user interface replacing the Dialogflow CX console for building agents with generative playbooks and flows.
  • Dialogflow CX Console
    Deprecated user interface for building agents with flows.
  • Dialogflow ES Console
    User interface for building agents with intents.
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  • Console
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  • Introduction
  • Conversational Agents console
  • Get started
  • Generative vs deterministic
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  • Build an agent using playbooks
  • Build an agent using flows
  • Create a webhook
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  • Conversational Agents console overview
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  • Agents
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    • Playbook-based prebuilt agents
      • Overview
      • Airline support
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  • Playbook concepts
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  • Flow concepts
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  • Flows
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  • Parameters
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  • Generative flow features
    • Generators
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  • Prebuilt flow components
    • Overview
    • Account balance
    • Account statement
    • Address collection
    • Alphanumeric collection
    • Arrange appointment
    • Authentication
    • Authentication (Retail)
    • Cancel order
    • Credit card CVV collection
    • Credit card enrollment
    • Credit card expiration date collection
    • Credit card number collection
    • Credit card statement
    • Date of birth collection
    • Disputes
    • Exchange order
    • Feedback
    • Fraud and dispute (Retail)
    • Financial services steering
    • Greeting
    • Lock card
    • Lost and stolen card
    • Make a payment
    • Name collection
    • Numeric collection
    • Offers and deals
    • Open account
    • Order status
    • Return and refund
    • Telecommunications steering
    • Telephone number collection
    • Transaction history
    • Waiting room
    • Zip code collection
  • Advanced concepts
  • Agent settings
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    • Voice cloning
    • Speech adaptation
    • Advanced speech settings
    • Speech model migration Q1 2024
    • Speech model migration for phone_call Q2 2024
  • Search
  • Integrations
    • Integrations
    • Telephony
      • Dialogflow CX Phone Gateway
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      • DTMF for telephony integrations
      • SIP trunk integration
        • Overview
        • Google Cloud Platform project setup
        • SBC configuration and validation
        • Concepts and troubleshooting
    • Text based
      • Dialogflow Messenger
        • Dialogflow Messenger
        • Dialogflow Messenger HTML customizations
        • Dialogflow Messenger CSS customizations
        • Dialogflow Messenger JavaScript events
        • Dialogflow Messenger JavaScript functions
        • Dialogflow Messenger fulfillment
      • Legacy Dialogflow Messenger
      • Messenger from Meta
      • Workplace from Meta
      • LINE
      • Slack
      • Google Chat
    • Avatar
      • Soul Machines
  • Multilingual agents
  • Call companion
  • Best practices
    • Service use best practices
    • General agent design best practices
    • Voice agent design best practices
  • Logging and history
    • Conversation history
    • Cloud logging
    • Interaction logging export to BigQuery
    • Change history
    • Agent backup
    • Audit logging
  • Agent quality
    • Answer feedback
    • Analytics
    • Legacy Analytics
  • Security and data residency
    • Access control
    • Agent collaboration
    • Customer-managed encryption keys (CMEK)
    • Security settings
    • Using VPC Service Controls
    • Mutual TLS authentication
    • Regionalization and location settings
    • Custom CA certificates
    • Access Transparency
  • Testing
    • Test cases
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    • Continuous tests and deployment
  • Conversation profiles
  • Training
  • Sessions
  • Git export/restore
  • Sentiment
  • Using multiple projects
  • Versions and environments
  • Data application levels
  • How-to guides
  • Migrating from Dialogflow ES to CX
  • Detect intent
  • Implement webhooks
  • Manage agents with the API
  • Manage pages with the API
  • Manage intents with the API
  • Update data with a FieldMask
  • List data with a filter
  • Long-running operations
  • Tutorials & samples
  • Deploy a flow-based agent on Google Cloud
    • Overview
    • Create a prebuilt agent
    • Create a webhook service
    • Query a database
    • Host your agent
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Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console.
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Setup and cleanup Stay organized with collections