Account Suspended for 2 Months – No Response to GitHub Support Ticket

[ghost]

Hello GitHub Community Team,

I'm posting this discussion from an alternate account because my primary GitHub account — nitin272 — has been suspended for over 2 months.

I raised a support ticket shortly after the suspension (Ticket ID: #3339506), but unfortunately, I haven’t received any response or clarification since then.

I understand the community cannot directly resolve account issues, but I’m reaching out in hopes that someone from the GitHub team can help escalate or at least take a second look at my case. The suspension has severely affected my work, and I no longer have access to important repositories and contributions.

Just to provide some more context:

I originally created the support ticket on April 13.

I followed up with a reply on the ticket itself on April 23.

I sent another reply on May 9, but still received no response.

On May 20, I also emailed GitHub's official support email ID to escalate the matter, but again, there was no reply.

Finally, on June 5, I replied once more on the same ticket just to ensure it hadn’t been closed or lost in the system.

Unfortunately, GitHub’s support portal doesn’t allow me to create a new ticket while the previous one remains open. So I’m unable to raise a fresh request unless the current ticket is resolved or closed.

Despite all these efforts, I haven’t received any communication yet. I’d sincerely appreciate it if someone from the GitHub team could help escalate this or check the current status of my ticket.

Thanks again for your time and support

Any help or direction would be greatly appreciated.

Thank you.

[imramkrishna]

1. Multiple channels:

GitHub Community Discussions: github.com/orgs/community/discussions
Tweet @githubsupport with your ticket number
LinkedIn message to GitHub employees (professionally)
2. Create a new support ticket:

Sometimes tickets get lost in the system
Reference your original ticket #3339506
Use "Account Access" category
3. Check email thoroughly:

Search for emails from noreply@github.com
Check spam/junk folders
Look for any communication you might have missed
4. Contact through different methods:

Try submitting through different browsers/devices
Use a different email address to contact support
Contact GitHub Sales if you're a paid user
5. Document everything:

Screenshot your suspension notice
Keep records of all communication attempts
Note dates and methods tried
Important Notes
2+ months without response is definitely unusual for GitHub
Account suspensions usually have specific reasons that should be communicated
Persistence is key, but remain professional in all communications
The lack of response after 2 months suggests either your ticket was lost in the system or there's a serious issue that requires escalation. Your approach of reaching out to the community is a good strategy.

[ghost]

Thanks for the helpful suggestions.

I did tweet to @githubsupport with my ticket number, but unfortunately, I haven’t received any reply there either. I also don’t personally know any GitHub officials, so I’m unable to reach out via LinkedIn.

As for creating a new ticket — GitHub’s system only allows one open ticket at a time, so I’m unable to raise a new one unless the current one is closed or resolved.

I’ve thoroughly checked all my emails, including spam and junk folders, and I can confirm that I haven’t received any replies from GitHub’s side.

I agree — more than 2 months with no communication is a really long time. Interestingly, my previous account was also banned once, but it was resolved within 7 days after raising a ticket. That’s why this delay has been especially confusing and concerning.

I truly hope this issue can be escalated or reviewed soon.

[shinybrightstar]

Hi @My-Boy001

Just following up, has your account been reinstated?

[ghost]

Hi, Yeah, I got it reinstated. Thanks for checking!

…

On Wed, 27 Aug 2025 at 21:27, Shiny Bright Star ***@***.***> wrote: Hi @My-Boy001 <https://github.com/My-Boy001> Just following up, has your account been reinstated? — Reply to this email directly, view it on GitHub <#163295 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BRZ4WBHD4DUC6GECS5WFHLT3PXIQJAVCNFSM6AAAAAB7TK3ADOVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIMRTGUYDSNI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[FunctionFreak]

how much it took for you ? mine got suspended same . no reply almost 3 month now

[hutaoshusband]

Hi, I am in the same situation as you were. I have not received any answer from the GitHub Support for over a month now. I need a moderator looking at my ticket. Many users cannot access my repositories and it is blocking my workflow as well. Please help me to recover it. Ticker ID: #4424445

[adsencemaroc-lang]

I'm experiencing exactly the same issue.

My personal GitHub account, which I've been using for many years (created long before Microsoft's acquisition of GitHub), was suspended without any clear explanation.

I submitted my first support request (Ticket #4607520) on July 27, 2026, and it has now been more than three months with no meaningful response, update, or resolution, despite multiple follow-ups.

The impact is particularly serious in my case: I've potentially lost access to more than 225 projects, including numerous legacy projects for which I no longer have access to the original development machines or local copies.

Here are some details about my situation:

• My account contains numerous important private repositories.
• I no longer have accessible local copies of many of these projects.
• I cannot access my account, view my repositories, or clone any of my private projects.
• Every login attempt displays: "Your account has been suspended."
• I've repeatedly followed up on my support ticket, but have received no meaningful response.

These repositories represent years of development work, personal projects, and accumulated technical knowledge. Losing access to them without any explanation, and being unable to get a response from support for over three months, is extremely frustrating.

I'm sharing my experience here to connect with others facing the same issue, compare experiences, and understand whether anyone has managed to get their account reviewed or restored.

At this point, after more than three months of waiting, I'm seriously considering moving to a self-hosted Git solution like GitLab. Who would have thought that losing access to GitHub would make me reconsider my entire source-control strategy? :))))