Documentation Grafana Cloud Observe and act Manage on-call and incidents Configure schedules Shift swaps and overrides Add overrides

Add overrides

Overrides temporarily replace a scheduled user with a different user for specific time periods. They’re useful when you’ve already coordinated with a specific teammate to cover your on-call shift.

Before you begin

To work with overrides, you need:

• Access to Grafana IRM
• SCHEDULES_WRITE permission if RBAC is enabled
• A schedule where you want to add the override

How overrides work

When you create an override:

• The override takes precedence over the regular schedule
• The replacement user receives all notifications during the override period
• The original schedule remains unchanged for future rotations
• Any alerts during the override period are routed to the replacement user

Add an override

To add an override:

1. Navigate to IRM > Schedules
2. Select the schedule where you want to add an override
3. Click Add > Override
4. Set the Override Period Start date and time (defaults to the next day; past dates are not allowed)
5. Set the Override Period End date and time
6. (Optional) Select a Priority Level from the dropdown (L0-L9)
   • If no priority is set, the override uses default priority (highest)
   • The system displays warnings if your override conflicts with existing ones
7. From the dropdown menu, select the user who will take over the shift
   • If the schedule belongs to a team, the list shows that team’s members only. Turn off Show team members only to select any user in your organization.
8. Click Create

The override appears immediately in the schedule view with priority indicators if a specific level was set.

To learn more about how to use priority levels, refer to the Manage overlapping overrides section of this document.

View existing overrides

To view all overrides for a schedule:

1. Navigate to IRM > Schedules
2. Select the schedule you want to view
3. Look for events marked as overrides in the schedule timeline
   • Overrides with priority levels show badges (L0-L9) on the schedule
   • Hover over an override to see detailed priority information
4. Alternatively, scroll to the Overrides and Swaps section to see a list of all overrides

Override calendar view

For a calendar view of all overrides:

1. From the schedule details page, click the Calendar tab
2. Use the calendar view to visualize overrides alongside regular rotations
3. Filter the view by selecting different layers or team members

Edit an override

To modify an existing override:

1. Navigate to IRM > Schedules
2. Select the schedule containing the override
3. In the Overrides and Swaps section, find the override you want to edit
4. Click the Edit (pencil) icon next to the override
5. Make your changes to the dates, times, priority level, or replacement user
   • Priority conflicts are shown as warnings if your changes overlap with other overrides
6. Click Save

Delete an override