Process management has long been a go-to method for achieving the improvements in operational performance that stakeholders constantly demand. By applying...

New AI capabilities that can recognize context, concepts, and meaning are opening up surprising new pathways for collaboration between knowledge workers...

Employee empowerment has long been a key principle of continuous improvement programs. Now that natural-language interfaces have made gen AI accessible...

Companies are spending heavily on AI, but many are still struggling to turn that investment into measurable business results. One reason is that they're...

I’ve spent some of my professional life in strategy research and consulting organizations, where developing diagnostic frameworks on competition is the name of the game. But as comprehensive and complex as they are, these models are often unhelpful (or impenetrable) to front-line practitioners who might use them to improve day-to-day decisions and actions. In contrast, […]

You’re grabbing a coffee in the break room when your boss’s boss walks in. You’re surprised that she seems to recognize you. Did you make an impression in your short presentation last month? You exchange a few snarky water cooler comments about last night’s performances on American Idol, and then she hits you with the […]

Featuring Senior Technology Advisor at Accenture, Paul Daugherty  and Global Managing Director of Thought Leadership and Technology Research at Accenture Research, H. James Wilson. Complimentary HBR Webinar Tuesday, October 22, 12:00 pm ET Most companies are adopting AI in some way. But merely adopting AI is not enough. How can companies leverage AI to drive […]

How industry leaders like BMW, Unilever, and Waymo are embracing real-time visibility, digital twins, and agentic AI.

Season four of AMC’s hit series Mad Men starts Sunday night. But I was reminded of an episode from season two after reviewing fresh research results. In the episode, fast-rising copywriter Peggy Olson confronts senior partner Roger Sterling in the hallway, reminding him that she “landed the Popsicle account on her own.” Earlier scenes depict […]

Take this short assessment to gauge your appetite for self-measurement and which tools would be good for you to start with.

We all know innovation has its own language conventions, rich with revolutions, evolutions, ecosystems, and more. This may seem like a harmless dialect that simply reflects the nature of the work. Innovators, after all, are trying to communicate the promise of something that may not exist yet, and sometimes that requires some optimistic adornment. But […]

In a downbeat tone the manager of a fast-growing healthcare provider rattled off a list of reasons that her company was turning into a numbers-driven organization: Industry regulations required it, Medicare reimbursement policies required it, and delivering specialized services required yet another form of quantitative analysis. “Numbers-based decisions…are a necessity,” she told us. But since […]

Built on the foundation of IT and digitization, the AI revolution is transcending limitations in at least three highly consequential areas for business:...