A multi-chapter case study explores what it takes to turn team tension into traction.

Cold Call• Episode 283

In a world defined by market volatility, AI disruption, regulatory shifts, and geopolitical risk, organizations knew they had to fundamentally transform themselves—faster than ever. Yet despite decades of effort and investment, most transformation programs still failed—draining energy, eroding trust, and falling short of their promised impact. Why hadn’t the success rate of transformation programs improved? […]

  Generative AI adoption is skyrocketing. Yet for many organizations the promised productivity gains remain elusive. A recent MIT Media Lab study found that while AI usage in workplaces has doubled since 2023, 95% of companies still see no measurable return on their investment. Why? New research from BetterUp Labs and Stanford suggests the problem […]

Featuring Gary Hamel, professor at London Business School, hailed by the Wall Street Journal as the world’s most influential business thinker, and Michele Zanini, an alumnus of McKinsey & Company and the RAND Corporation. Hamel and Zanini are cofounders of the Management Lab and coauthors of Humanocracy, Updated and Expanded: Creating Organizations as Amazing as […]

How to cultivate initiative, emotional confidence, imagination, and strategic vision.

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink how AI can lead to even better, more personalized customer experiences. On July 22, in a live, interactive HBR webinar, branding and CX experts Adam Brotman (former […]

Case Study Reprint

This case explores the debate surrounding the installation of a large contemporary sculpture, Inés by Jaume Plensa, at Harvard Business School under the...

Business leaders face relentless pressure to increase the worth of their companies by hitting financial targets. This often causes them to rely on short-term fixes and simplistic “spreadsheet strategies” that lack a true strategic foundation. But merely setting ambitious goals without aligning the essential elements of strategy can leave companies struggling to create sustainable, long-term […]

Case Study Reprint

Education technology (edtech) company TagHive, founded in 2017, used a direct sales team and third-party distributors to sell its Class Saathi hardware...

Case Study Reprint

This note introduces the topic of tax strategy and explains the most important tax strategy tools in cross-border activities. The objective of this note...