Workplace surveillance tools are more accessible than ever. That’s exactly why leaders need to think harder about whether to use them.

A year-long study found that while the technology can speed up work, it can also lead to unrealistic client expectations and costly reworks.

Research suggests adoption improves when organizations are explicit about an agent’s capabilities—and limitations.

Without the right scaffolding, the people closest to the work often end up quietly dropping out of the innovation process.

Employees follow what leaders do, not what they say.

Research finds that workers actively interpret, reshape, and mask AI’s decisions to protect their credibility and meet stakeholder expectations.

Companies need to translate tacit principles into structured guidance for agents.

Each has its own financial logic and strategic implications.

Your most experienced employees are burning out in their “pivotal 40s.”

Case Study Reprint

This case explores the evolution of Planto, a Hong Kong-based fintech company. Initially launched as a personal finance management (PFM) tool, Planto...