Bikeinn Reviews 

replacement wheel did the trick and got things rolling smoothly again

Lowest prices on the market. If you buy articles labeled as in stock, they'll be shipped in one or two days. You can easily cancel or modify your orders any time before they are shipped. Overall great value and service!

Ordered a sat nav, but it was lost in transit. Two weeks passed the due delivery date I chased BikeInn and they asked me to send them a signed form stating I hadn't received it so they could investigate. Online tracking clearly showed that it hadn't been delivered and was significantly late, so I struggle to understand why this was necessary. Weeks passed with no update and when I chased them again it was suggested that I contact the courier. I refused as it's their responsibility. I became insistent and they said they would find out what had happened and needed a few more working days. After a week still nothing so I asked for a replacement or a refund, but got no response. 6 weeks passed the due delivery date I advised BikeInn I was going to ask my credit card company to progress a refund. Another week passed and they responded by again asking for more time. I said no as I had lost confidence in them. I was eventually refunded. I wanted this sat nav for a European bike tour and had to go without. In my view, as soon as it was clear that the package was lost BikeInn should have sent a replacement, and if the original delivery turned up then it could have been returned. Really bad customer experience and I won't use BikeInn again.

I have had a very disappointing experience with Bikeinn.
My order has been in transit for approximately one month, and I still haven't received my parcel. After contacting customer support, I was informed that an investigation had been opened. However, two weeks have passed since then, and I still have no clear answers or satisfactory resolution.
What makes this experience even more frustrating is the customer service. Instead of providing concrete information about the whereabouts of my parcel or offering a refund, I keep getting generic responses without any meaningful progress.
I understand that shipping delays can happen, but customers should not have to chase a company for weeks just to find out what happened to an order they have already paid for.
At this point, I expect Bikeinn to take responsibility, provide a clear update, and issue a full refund if the parcel cannot be located.
Based on my experience, I cannot recommend Bikeinn. The lack of effective communication and the failure to resolve a missing-parcel issue have seriously undermined my trust in this company.
Order # 72000406

Appalling customer service, ignorant returns team, months to get responses. They send out items that are not what was ordered as substitutes then argue when you try to return.

BikeInn I have been trying to contact and they never return my messages. I sent back 2 bike tyres unused and only received a refund for one bike tyre! I paid £78.97 and got a refund for £35.99!!!!!
They respond very quickly on here because it's in the public domain but they never return emails on the actually BikeInn website.
They will respond here saying sorry we can do better but they will never ask to follow up with your complaint and support you with the disputed transaction.
A truly disgusting customer service department. Guys never use this company!

Order number 72197403

I ordered a bicycle computer on September 2. Almost five weeks later, I still haven’t received my order.

The tracking stopped updating on September 15. On September 30, I finally received an update stating that the package was being returned to the sender because the selected shipping service was not accepted for the destination country. How does that even happen???

I contacted Bikeinn/Tradeinn to ask for an explanation and a solution. As of October 9, I have received no response whatsoever.

Shipping issues can happen, but ignoring your customers is unacceptable. I shouldn’t have to leave a negative Trustpilot review just to get a response.

I’d give zero stars if I could. Absolutely disappointing service.

I'm happy with the products I ordered, but the delivery time took a bit longer than expected. The prices are unbeatable.

I'm still waiting for my delivery, 3 weeks after placing the order. I've been given 2 different delivery days. Both of which were changed. Then, with no prior notification I was messaged to say that there had been an attempt to deliver the package but the address "was inaccessible". This is mystifying to say the least as I live in a suburban semi. Next day delivery was promised. Nothing happened for 2 days. This morning I am told that the parcel has been delivered. It has not. The photo to prove the delivery appears to be the inside of a sorting office.
I think I've just wasted £17. Thank goodness it wasn't more!

Very disappointing experience.

My item should have arrived more than a month ago, and I still haven’t received it.

I contacted customer support to find out what had happened, but instead of actually investigating my shipment, I received a generic response listing several things that *might* be wrong: misrouting, return to sender, customs, incomplete address, etc.

They then told me to check the tracking and contact the carrier myself.

After waiting more than a month beyond the expected delivery date, I expect Bikeinn to take responsibility for the order, investigate the problem, and give me a concrete solution. Passing me back to the carrier with a template response is not acceptable customer service.

Still no item. Still no clear explanation. Still no solution.

I placed an order for tyres, tubeless sealant and a few other bits over a week ago. Everything was listed in stock and delivery was scheduled for 2-3 days. 9 days later and mr order hasn't shipped. Would not recommend at all.

Ordered replacement gravel tyres, with a delivery date that was supposed to be here before our charity bike (Palace to Palace) and guess what…. No tyres arrived, even had a Royal Mail tracking service which magically disappeared once the deadline had passed.
Crappy service, unhappy customer, no tyres the on the day before the ride!! Left me right in the shit, thanks a lot!!
Needless to say I will never be using your company again as you can’t deliver what you promised.

As usual: very fast service with very good prices, bought several times before, and expect to do it many times in the future.

I ordered a single bicycle part—which was in stock—on a Saturday. BikeInn estimated the delivery time to Finland as the following Tuesday to Thursday, or 2–4 business days. The product finally arrived on the Wednesday of the following week, 11 days after the order was placed (8 business days).

Based on previous customer feedback, I expected a delay, and I wasn't in a rush to receive the product. Still, the advertised fast delivery times feel like intentional misleading, given that the same issue appears in so many reviews. That’s why I’m giving it only three stars. It would be great if the delivery times were honest—I would have ordered the product anyway. As it stands, I feel misled.

The product itself was as promised—affordable and well-packaged—so I might order from BikeInn again.

original and good, transport quick ; very good

I am devastatingly disappointed by the customer service. I bought two of the same devices. One works fine, the other one doesn't. I have followed all of the troubleshooting instructions. I have tried to ask for a replacement THREE times. They are inaccessible and make it impossible to actually get any help. I wasted a bunch of money and am very frustrated.

They have good prices but we can't trust on the announced delivery date.
Also they do not assume the common delay's on deliveries, just replying the goods are delayed.
Bad store for the costumers.

Took a long time and nothing seemed to happen until I chased them. Order did arrive eventually and everything intact. I don't think I will bother again though.
Ordered: 12th Sep, Estimated Delivery 15-17th Sept
Heard nothing, chased them on 22nd Sept
More or less immediately I got a notification my order was being prepared - no explanation.
Interestingly on 23rd Sept they emailed me with an estimated delivery still of the 15-17th of Sept. Sadly their time machine didn't seem to be working.
Arrived: 28th Sept

Extremely poor service and communication

I had a very disappointing experience with Bike Inn. My order was delivered more than a month after I placed it, and I had to make a tremendous amount of effort myself to finally get the package delivered.

During this period, I contacted Bike Inn approximately eight times by email to ask about the status of my order and to try to resolve the issue. Unfortunately, the responses were completely inadequate and did not provide any meaningful solution or clear information.

What disappointed me most was not only the extremely long delivery time, but especially the lack of proper communication and customer service. When a delivery is delayed for such a long period, I expect a company to take responsibility, communicate clearly, and actively help resolve the problem. That was absolutely not my experience with Bike Inn.

Based on my experience, I would strongly advise others not to order from Bike Inn. The level of customer service and communication was simply unacceptable.

DO NOT BUY FROM BIKEINN

My order took 3 WEEKS to come, you can’t track your order without downloading there app but even when you do there’s zero information.
When my order finally arrived and I found the helmet I ordered is too small and I have to pay £11.49 to send it back again!
This is the worse online retailer I have ever bought from.
Absolutely terrible.

ZERO ⭐