Contracts
- Neo4j Legal Overview
- Neo4j Cloud Agreement
- Neo4j Software Agreement
- Hybrid Cloud & Software Agreement
- Neo4j Acceptable Use Policy
- Self-Serve Aura Terms of Service
- Website Terms of Use
- Neo4j Privacy Policy
- California Privacy Rights
- US State Privacy Law Statement
- Modern Slavery and Human Trafficking Policy
- Trademark Policy and Guidelines
- Aura Feature-Specific Terms
- Neo4j Aura Terms of Service (North America/LatAm/APAC)
- Neo4j Aura Terms of Service (EMEA)
- Neo4j Subscription Agreement (North America/LatAm/APAC)
- Neo4j Subscription Agreement (France)
- Neo4j Subscription Agreement (Germany)
- Neo4j Subscription Agreement (Sweden)
- Neo4j Subscription Agreement (UK)
- Neo4j Consulting Services Agreement
Neo4j Legal Overview
Version 1.0
Effective July 21st 2025
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Neo4j Legal
The Neo4j Legal Terms homepage can be found at https://neo4j.com/legal-terms/. You can find a list of the agreements, policies, and other terms that govern the purchase and use of Neo4j products and services, including its developer offerings.
Neo4j Cloud Agreement
Version 2.0
Effective March 18th 2026
DownloadTable of Contents
You have reached an archived version of the Neo4j Cloud Agreement. The current version can be found from the Neo4j Legal Terms homepage at https://neo4j.com/legal-terms/.
Neo4j Software Agreement
Version 2.0
Effective March 18th 2026
DownloadTable of Contents
You have reached an archived version of the Neo4j Software Agreement. The current version can be found from the Neo4j Legal Terms homepage at https://neo4j.com/legal-terms/.
If you are looking for an older version, please visit the archive.
Hybrid Cloud & Software Agreement
Version 2.0
Effective March 18th 2026
DownloadTable of Contents
You have reached an archived version of the Neo4j Hybrid Cloud & Software Agreement. The current version can be found from the Neo4j Legal Terms homepage at https://neo4j.com/legal-terms/.
If you are looking for an older version, please visit the archive.
Neo4j Acceptable Use Policy
Version 1.0
Effective February 10th 2025
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Neo4j Acceptable Use Policy
Last Updated: February 10, 2025
Use of Neo4j offerings, including the Aura software-as-a-service cloud offering (“Service”), is subject to this Neo4j Acceptable Use Policy (“AUP”). The AUP sets forth certain restrictions on accessing and using the Service. The restrictions set forth in this AUP are not exhaustive.
Unless otherwise indicated, capitalized terms used but not defined have the meanings set forth in the applicable agreements between Customer and Neo4j governing Customer’s use of Neo4j offerings (the “Agreement”). If not defined in the Agreement, in the Neo4j Self-Serve Terms of Service located at https://legal.neo4j.com/. Notwithstanding anything to the contrary in the Agreement, in the event of any conflict between the Agreement and this AUP, this AUP shall govern.
Customer may not use the Service:
- to store, transmit, or make available (a) content that is infringing, libelous, unlawful, tortious, or in violation of third-party rights, (b) content or technology that harms, interferes with, or limits the normal operation of the Services, including monitoring traffic or data, or (c) viruses, malware, or other malicious code;
- (a) in a way intended to avoid incurring fees or exceeding usage limits or quotas; or (b) to disable or circumvent any security, billing, or monitoring mechanisms used by the Service;
- for illegal, threatening, or offensive uses, or for similarly objectionable purposes, such as propagating hate or violence or causing harm to others or to Neo4j;
- to transact in, or facilitate activities related to, misappropriating another individual’s identity, including, but not limited to, improperly obtained credit card information and/or account credentials;
- to attempt to gain unauthorized access to any Service or any related systems, including those of Neo4j’s subcontractors and other customers or users;
- to permit direct or indirect access to or use of any Service in a way that violates the Agreement or use any Service to access or use any intellectual property in or related to the Service except as permitted under the Agreement;
- to copy the Service, or any part, feature, function or user interface thereof except as expressly allowed for Client Software under the Agreement; or
- in order to benchmark the Service or to build similar or competitive products or services
Any violation of this AUP may result in the suspension or termination of your access to and use of the Service. If Customer becomes aware of any use or content that is in violation of the AUP, Customer agrees to promptly remedy such use or content. If you fail to do so, Neo4j or its providers may suspend or disable access to the Service (including your data) until Customer complies.
Self-Serve Aura Terms of Service
Version 3.0
Effective March 18th 2026
DownloadTable of Contents
You have reached an archived version of the Aura Self-Serve Terms of Service. The current version can be found on the Neo4j Legal Terms homepage at https://neo4j.com/legal-terms/.
Website Terms of Use
Version 1.0
Effective September 26th 2024
DownloadTable of Contents
Website Terms of Use
Acceptance of Terms
Thank you for visiting Neo4j, Inc.’s website (the “Site”). This Agreement contains the complete terms and conditions that apply when you visit our Site or use choose to browse the contents herein. By using this Site, you agree to be bound by its terms of use and shall comply thereof.
“We”, “Our”, “Us” or “Neo4j” means Neo4j, Inc.
Editing, Deleting and Modification
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our Site. YOUR CONTINUED VISIT IN OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
Accuracy, Completeness and Timeliness of Information
Neo4j is not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This Site may contain certain historical information which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time without obligation on our end to update any information on the Site. You understand and agree that it is your responsibility to monitor changes to the Site.
License and Site Access
Neo4j grants you a limited license to access and make personal use of this Site and not to download or modify it, or any portion of it, except with express written consent from our company. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from our company.
The right to access our corporate website does not include any resale or commercial use of our Site or its contents nor allows you to download or copy any account information for the benefit of another merchant. Any unauthorized use terminates the permission or license granted by Neo4j.
You are solely responsible for your own conduct. Your use of the Site must comply with our community standards and the law. The content of others may be protected by intellectual property rights. Do not copy, upload, download, or share content unless you have the right to do so. We reserve the right to remove or disable access to any content that is the subject of a copyright owner’s objection and takedown request.
We also reserve the right to suspend or terminate your access to the Site if you are in continued breach of these Terms.
Copyright
We respect the intellectual property of others and ask that you do as well. We promptly respond to valid notices of copyright infringement, and such notices should be directed to the address of our designated agent below:
Neo4j Legal
400 Concar Drive
San Mateo, CA. 94402
Links
You shall not use our company logo or other proprietary graphic to link to this Site without the express written permission of Neo4j. Further, you may not frame any trademark, logo or other proprietary information, including the Images Content, without our express written consent.
We make no claim or representation regarding, and accepts no responsibility for, directly or indirectly, the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Site, or websites linking to the Site. Such sites are not under the control of our company and we shall not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. You hereby acknowledge and agree that we are not responsible for the availability of such external websites or resources, its content, including, without limitation, any link contained in such content, or any changes or updates to such content. If you decide to access links to third-party websites, you do so at your own risk. Any concerns regarding any external link should be directed to the relevant site administrator or web master.
Disclaimers
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. NEO4J EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM NEO4J OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. NEO4J DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
Corporate Intellectual Property Rights
You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.
Confidentiality
You agree not to disclose information you obtain from us and or from our clients, advertisers, suppliers and forum members. All information submitted to by an end-user customer pursuant to a Program is proprietary information of Neo4j. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.
Non-Assignment of Rights
Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.
Non-Waiver
Failure of Neo4j to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.