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Compare Business Software
Communications
Call Center Software
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Call Center Features
Outbound Call Center
242
Inbound Call Center
229
Reporting/Analytics
228
Call Logging
212
Call Recording
209
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Real-time Chat
205
Blended Call Center
197
IVR / Voice Recognition
190
Manual Dialer
188
Call Scripting
184
Campaign Management
182
Progressive Dialer
160
Predictive Dialer
159
Escalation Management
139
Queue Management
128
Database
37
Live Chat
12
Queue Manager
11
Virtual Call Center
11
Interactive Voice Response
6
Premise-Based Call Center
6
Knowledge Base
5
Quality Management
2
Deployment
Cloud
230
Windows
107
Android
92
iPhone
89
iPad
84
Mac
76
Linux
42
On-Premises
28
Chromebook
20
Categories
Communications
242
Call Center
242
Answering Services
1
Audio Conferencing
1
Business Phone Systems
37
Business Text Messaging
6
Business VoIP
58
Call Accounting
3
Call Center Infrastructure (CCI)
68
Call Forwarding
10
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Call Monitoring
14
Call Recording
47
Call Tracking
33
Caller ID
2
Cloud Communication Platform
22
Cloud PBX
35
Communication APIs
1
Communications Platform as a Service (CPaaS)
1
Contact Center as a Service (CCaaS)
41
Contact Center Quality Assurance
17
Customer Communications Management
11
Email Management
4
eSIMs
1
Fax Server
1
IVR
57
Managed Live Chat
1
Online Fax
3
PBX
6
Proactive Notification
2
Ringless Voicemail Drop
8
Second Phone Number
2
