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Compare Business Software
Communications
Call Center Software
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Call Center Features
Reporting/Analytics
151
Inbound Call Center
136
Real-time Chat
134
Call Recording
133
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Outbound Call Center
132
Call Logging
130
Blended Call Center
122
IVR / Voice Recognition
118
Manual Dialer
117
Call Scripting
113
Campaign Management
111
Progressive Dialer
95
Predictive Dialer
91
Escalation Management
90
Queue Management
77
Database
24
Live Chat
9
Virtual Call Center
9
Queue Manager
7
Interactive Voice Response
5
Knowledge Base
3
Premise-Based Call Center
3
Quality Management
2
Deployment
Cloud
200
Android
89
iPhone
87
iPad
79
Windows
79
Mac
63
Linux
40
On-Premises
26
Chromebook
17
Categories
Communications
207
Call Center
207
Audio Conferencing
2
Business Phone Systems
31
Business Text Messaging
4
Business VoIP
47
Call Accounting
6
Call Center Infrastructure (CCI)
43
Call Forwarding
7
Call Monitoring
13
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Call Recording
37
Call Tracking
30
Caller ID
2
Cloud Communication Platform
18
Cloud PBX
27
Communication APIs
3
Communications Platform as a Service (CPaaS)
2
Contact Center as a Service (CCaaS)
41
Contact Center Quality Assurance
16
Customer Communications Management
11
Email APIs
1
Email Management
4
IVR
49
Online Fax
3
PBX
4
Proactive Notification
4
Ringless Voicemail Drop
9
Second Phone Number
2
SIP Trunk
9
SMS API
1
SMS Gateways
1
Softphone
7
Team Chat
1
Telephony
59
Toll Free 800 Number
11
Transcription
3
UCaaS
8
Unified Communications
20
Vanity Phone Number
8
Video Conferencing
10
Virtual Phone Number
8
Voice Broadcasting
12