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Compare Business Software
Communications
Call Center Software
Windows
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Call Center Features
Reporting/Analytics
130
Real-time Chat
116
Inbound Call Center
114
Call Recording
111
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Call Logging
108
Outbound Call Center
107
Blended Call Center
99
IVR / Voice Recognition
95
Manual Dialer
92
Campaign Management
86
Call Scripting
84
Predictive Dialer
79
Progressive Dialer
78
Queue Management
70
Escalation Management
64
Database
28
Virtual Call Center
9
Queue Manager
8
Live Chat
7
Interactive Voice Response
5
Premise-Based Call Center
5
Knowledge Base
3
Quality Management
1
Deployment
Windows
157
Cloud
138
Mac
97
Android
79
iPhone
76
iPad
73
Linux
53
