APS Payroll

Pros: APS and Always Best Care work together to make sure our employees are taken care of. Our administrative staff loves working with the APS interface and software and their customer service is outstanding!

Cons: The pricing is fair, and as always - you get what you pay for. So even though there are cheaper options out there, I will stay with APS!

Overall: Since 2019 - Outstanding. They worked with us during Covid and trying to keep up with all the reports and regulations.

Pros: The team is very responsive to questions.
The time keeping is easy for employees.
The videos and articles about APS system and use is very informative.

Cons: From our experience when you terminate and employee from APS you have to make sure you have paid them their last pay. Termination kicks them out of payroll.

Overall: Very positive. We have now used APS for a number of years and have been happy with how it fits our organization.

Pros: When we searched for an HRIS for our medical specialty practice, we needed something that was user-friendly, handled payroll, recruitment, HR basics and timekeeping. Many others had this and a lot more--some too much. APS was the perfect fit. A very user-friendly interface for staff and HR/Payroll team. Pleasing layout with a very logical flow. Customer service has been top-notch and very responsive to our needs. I mostly love the support team approach which gives me a more personal experience when issues arise. They are up to date on all HR related topics and even proactive with solutions and upgrades.

Cons: There isn't much I don't like--if I had to point one out is the fact that for salaried individuals, once you activate their HR record and input the salary, it will pay them on the next payroll run, even if their start date has not been reached. I circumvent this by leaving the salary blank until the payroll it's supposed to start in.

Overall: It have been a lifesaver for me as an HR manager--tracking items and reporting features are great. Timekeeping module is very user friendly and thorough. Support team has been excellent!

Pros: The customer service team is phenomenal—kind, considerate, thorough, knowledgeable, and possesses incredible follow-up and follow-through.
They are constantly innovating intuitive solutions based on the end users' experience.
Employee experience is exceptionally user-friendly. It's so easy!

Cons: The number of articles given when I submit a help ticket. Small annoyance.

Overall: We have been with two other providers over the last 20 years. APS is far superior to anything we've experienced thus far.

Pros: I like that it is an all-in-one solution for payroll, HR, benefits, and onboarding. This system has a ton of capability and is very customizable.

Cons: Everything is very manual, with not much in terms of automated flows. A lot of changes have to be made individually for each employee rather than group actions.

Overall: Overall, I am happy with the system. It has been a learning curve, because things aren't always super intuitive, but it can do everything I need it to do.