Audience
Call Centers, Telephone Answering Services, Sales, Customer Service, Inbound and outbound call centers
About CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Pricing
Starting Price:
$75 per month
Pricing Details:
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!
Company Information
CallShaper
Founded: 2012
United States
www.callshaper.com
Videos and Screen Captures
CallShaper's Predictive Dialer Agent Stats
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online
CallShaper Frequently Asked Questions
CallShaper Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Call Center
Blended Call Center
Supported
Call Logging