Hickory Training

BrainStorm is an enterprise software adoption platform designed to help organizations turn AI and technology investments into sustained changes in employee behavior and software usage. The platform combines personalized learning, communications, adaptive workflows, surveys, analytics, and ongoing reinforcement to help employees incorporate new tools into their everyday work. BrainStorm's ADOPT framework guides users through five stages—Awareness, Desire, Orientation, Participation, and Transformation—to move from initial exposure to lasting adoption. Organizations can personalize programs according to employee roles, readiness, behaviors, and usage rather than delivering the same training to every user. Adoption analytics connect learning activity with software usage and business outcomes so organizations can measure whether training is producing meaningful behavioral change.

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.