Audience

Kore.ai is designed for enterprise organizations, business leaders, IT teams, customer service departments, and regulated industries seeking scalable AI agent platforms for automation, customer engagement, and employee productivity

About Kore.ai

Kore.ai is an enterprise AI platform that enables organizations to build, deploy, manage, and optimize AI agents for customer service and employee productivity use cases. Its Agent Platform, known as Artemis, provides the foundation for creating AI-powered applications, intelligent workflows, and enterprise-grade automation solutions. The platform includes pre-built applications for industries such as banking, healthcare, retail, human resources, recruiting, and IT support. Organizations can also leverage AI agent builders, enterprise search, orchestration tools, and marketplace integrations to accelerate development and deployment. Kore.ai is designed to support large-scale enterprise environments with strong governance, administrative controls, and integration capabilities. By combining AI agents, automation, and business process intelligence, Kore.ai helps enterprises improve operational efficiency and customer experiences.

Pricing

Free Trial:
Free Trial available.

Integrations

API:
Yes, Kore.ai offers API access

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Kore.ai
Founded: 2013
United States
kore.ai

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Kore.ai Frequently Asked Questions

Q: What kinds of users and organization types does Kore.ai work with?
Q: What languages does Kore.ai support in their product?
Q: What kind of support options does Kore.ai offer?
Q: What other applications or services does Kore.ai integrate with?
Q: Does Kore.ai have an API?
Q: Does Kore.ai have a mobile app?
Q: What type of training does Kore.ai provide?
Q: Does Kore.ai offer a free trial?

Kore.ai Product Features

Artificial Intelligence

For Healthcare Not Supported
Multi-Language Not Supported
Chatbot Not Supported
For Sales Not Supported
Rules-Based Automation Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Virtual Personal Assistant (VPA) Not Supported
Process/Workflow Automation Not Supported
For eCommerce Not Supported
Image Recognition Not Supported

Conversation Intelligence

Call Recording Not Supported
Call Recording Cloud Storage Not Supported
Call Transcription Not Supported
Call Analytics Not Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
AI Insights Not Supported
Call/Meeting Sharing Not Supported
Call Snippets Not Supported
Account Health Alerts Not Supported
Sales Coaching Not Supported
Win/Loss Analysis Not Supported
Video Conferencing Analytics Not Supported

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported
Multi-Languages Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Enterprise Search

Text Analytics Not Supported
Full Text Search Not Supported
Indexing Not Supported
eDiscovery Not Supported
AI / Machine Learning Not Supported
Fuzzy Search Not Supported
Faceted Search / Filtering Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Kore.ai Additional Categories

Kore.ai Verified User Reviews

Write a Review
  • Mahesh R.
    Sr. Architect
    Used the software for: 1-2 Years
    Frequency of Use: Yearly
    User Role: User, Administrator
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Kore.ai Search AI product"

    Posted 2025-06-03

    Pros: Easy to configure, no-code solution, out of bot integration with major content sources like SharePoint, Service now, Confluence, Oracle Knowledge, Google Drive, Azure Blob, One drive etc.. Has debug window which allows to analyze which chunks been sent to LLM and how many were used by LLM, and tokens been consumed, prompt template support, different LLM model integration support, business rules abased filtering, support advanced RAG, chunk overlapping and other adv. features

    Cons: Not much as I know, better to support Video and Image searches which is in the future road map.

    Overall: Very satisfied with the search experience, accuracy of the results and performance. Lot many content sources to integrate, flexible model library, prompt library support, evaluation studio to validate the generated results, analytics to check on most frequently used search terms, ability to collect user feedback etc.

    Read More...
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