Audience
Restaurants
About Otter
Serving smarter.™
Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Pricing
Company Information
Product Details
Otter Frequently Asked Questions
Otter Product Features
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Scam beware" Posted 2025-04-25
Pros: Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
Cons: Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
Overall: Horrible. waste money. this is a scam. stay away from this company. once they get your credit card, they will keep on charging and no refund.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Avoid if you expecting a fast problem resolving" Posted 2024-07-25
Pros: It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
Cons: Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.
Overall: If in last year I would recommend it, but now, avoid it. The service is so bad now. They cancel your service immediately even you have paid the invoice until the end of this month.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Do not trust" Posted 2024-05-01
Pros: Nothing. They scammed us.
Won’t help fix the problem.
Thinking that there isn’t really a company there.Cons: Company promises you everything and doesn’t actually get any of these things done.
They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened.
We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now.
They won’t call back and help at all. Scammers.Overall: Horrible. Nightmare We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now.
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