Audience

Restaurants

About Otter

Serving smarter.™
Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Pricing

Starting Price:
$49 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Otter offers API access

Ratings/Reviews - 32 User Reviews

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Company Information

Otter
www.tryotter.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

Otter Frequently Asked Questions

Q: What kinds of users and organization types does Otter work with?
Q: What languages does Otter support in their product?
Q: What kind of support options does Otter offer?
Q: What other applications or services does Otter integrate with?
Q: Does Otter have an API?
Q: Does Otter have a mobile app?
Q: What type of training does Otter provide?
Q: Does Otter offer a free trial?
Q: How much does Otter cost?
Q: What pricing for support is available for Otter?
Q: What pricing for training is available for Otter?

Otter Product Features

Order Management

Order Fulfillment Not Supported
Catalog Management Not Supported
Back Order Management Not Supported
Recurring Orders Not Supported
Order Tracking Not Supported
Returns Management Not Supported
Special Order Management Not Supported
Inventory Management Not Supported
Shipping Management Not Supported
Order Entry Not Supported
  • TANA V.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Scam beware"

    Posted 2025-04-25

    Pros: Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.

    Cons: Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.

    Overall: Horrible. waste money. this is a scam. stay away from this company. once they get your credit card, they will keep on charging and no refund.

    Read More...
  • Jay B.
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Avoid if you expecting a fast problem resolving"

    Posted 2024-07-25

    Pros: It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.

    Cons: Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.

    Overall: If in last year I would recommend it, but now, avoid it. The service is so bad now. They cancel your service immediately even you have paid the invoice until the end of this month.

    Read More...
    Reply from Otter
    Posted 2024-08-14
    Hey Jay, Otter here. So sorry to hear that you've been having issues getting the support you need. You can call us 24/7 at (704) 396-8837 and one of our specialists will be able to help.
  • Mich D.
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Do not trust"

    Posted 2024-05-01

    Pros: Nothing. They scammed us.
    Won’t help fix the problem.
    Thinking that there isn’t really a company there.

    Cons: Company promises you everything and doesn’t actually get any of these things done.
    They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened.
    We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now.
    They won’t call back and help at all. Scammers.

    Overall: Horrible. Nightmare We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now.

    Read More...
    Reply from Otter
    Posted 2024-08-14
    Hey Mich, So sorry that getting the integrations set up has been a pain. Is this resolved? If not, please call us at (704) 396-8837 so we can help. Thank you. - Alex
  • An Otter User
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support