Audience
SMBs, enterprises, call/contact centers, and governments
About PBXware
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.
Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.
Pricing
PBXware Content Hub
Case Studies and Customer Success Stories
Videos and Screen Captures
Product Details
PBXware Frequently Asked Questions
PBXware Product Features
Business Phone Systems
Our multi-tenant platform lets service providers deliver a complete business phone system to clients of any size, under their own brand, from a single installation. PBXware handles call routing, IVR, hot-desking, call recording, and conferencing. gloCOM brings voice, video, chat, and meetings into one interface across desktop, mobile, and web, which simplifies both the user experience and the support overhead. Multi-CRM support in v8 means call activity logs automatically to each user's CRM, reducing manual data entry across the board. For clients ready for contact center capabilities, CC Lite adds ERG callback, real-time wallboards, and scheduled reports as a clean upsell with no migration required.
Business VoIP
Our VoIP solution pairs PBXware with gloCOM: the PBX handles the infrastructure, gloCOM handles what the user actually sees and touches. Calls follow the person across desktop, mobile (iOS and Android), and web on the same number, which removes the friction of being tied to a specific device or location. With v8 multi-CRM support, conversation history logs automatically to each user's CRM across all channels and devices, so client data stays accurate without additional manual work. gloCOM Next runs on a unified codebase across desktop and web, with full branding control through BRM. Fully white-label, so providers own the customer relationship from end to end.
Call Center
White-label and built for service providers, offers partners a fully omnichannel contact center they can bring to market under their own brand (or lighter CC capabilities under a different plan). Agents work from a single workspace across voice, SMS, email, live chat, WhatsApp, and Facebook Messenger, which matters because customers expect continuity regardless of channel. Supervisors get wallboards, live queue visibility, and 40 plus reports, so decisions are based on what is actually happening, not what happened an hour ago. With v8, Voice Agents extend coverage to hours when agents are not available, and multi-CRM support ensures every interaction is automatically logged to the right record without manual entry. Four outbound dialer strategies let providers match the tool to the campaign type.