Audience
Large and mid-size NEMT and paratransit operations running 25 to 500+ vehicles, multi-site and multi-region providers, PACE organizations, adult day programs, regional transit authorities, demand-response and mobility operators, NEMT brokers and subcontractor networks, Medicaid managed care plans and health systems. 28 live broker and payer integrations. No fleet minimum — smaller operators run on the same platform.
About RouteGenie
RouteGenie is NEMT software built for non-emergency medical transportation operations that have outgrown basic dispatch software. It combines NEMT scheduling software, dispatch, routing, billing and fleet compliance in one platform, running 600+ fleets and 20,000+ vehicles across 46 states and two countries at roughly 50,000 trips a day. NEMT dispatch software built for multi-site scale. Operators run every location in one instance with role-based access, per-location configuration and a complete audit trail on every trip change — who cancelled a trip, when, and why. DispatchGenie builds and continuously re-optimizes routes with native multiload, so a 200-vehicle schedule rebuilds in seconds instead of being maintained by hand. Subcontractor vehicles appear on the same live map as owned fleet, which matters when your network is larger than your payroll. NEMT broker software, built in. ImportGenie runs 28 live broker and payer integrations — ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, VectorCare, New York MAS, Uber Health, transit authorities and Medicaid health plans — importing trips and returning statuses automatically, with no re-keying. BillingGenie is full non-emergency medical transportation billing software: Medicaid billing, CMS 1500, broker billing, claim scrubbing and denial management in the same system, so billing is not a second platform. Enterprise administration. SAML2 single sign-on with Microsoft Entra ID, Okta, OneLogin and Google Workspace. Single-tenant deployment with per-customer data isolation. SOC 2 Type 1 attested. HIPAA-aligned controls, BAAs, encryption in transit and at rest, role-based permissions, and four portals: staff, drivers, payers and facilities, and passengers. Open REST API. Pricing that does not punish growth. Flat per-vehicle pricing with unlimited trips and unlimited users. No per-trip fees, no per-seat licensing. Cost tracks your fleet, not your trip volume or headcount — which is why high-volume operators and large agencies model lower total cost here than on per-trip or per-user platforms. RouteGenie serves large and mid-size NEMT providers, PACE organizations, adult day programs, regional transit authorities, brokers and Medicaid health plans. Providers running 80 to 170 vehicles have migrated here from legacy paratransit and NEMT platforms. No fleet minimum. 4.6/5 across 49 reviews. 13 consecutive SourceForge Top Performer awards.
Pricing
Product Details
All-in-One NEMT Software: RouteGenie | SourceForge Podcast, episode #130
RouteGenie Frequently Asked Questions
RouteGenie Product Features
NEMT
RouteGenie is an end-to-end NEMT software platform built to help providers streamline operations and deliver compliant, cost-effective medical transportation. The system manages routing, scheduling, eligibility, dispatching, billing, and broker integrations in one place. Capacity management, mode-of-transportation matching, and multiload features help organizations group compatible trips and maximize each vehicle’s efficiency. RouteGenie supports dialysis, behavioral health, recurring medical visits, and same-day requests with easy-to-use tools and automated reminders that reduce no-shows. With configurable workflows and strong compliance features, RouteGenie helps NEMT operations run smoothly while improving on-time performance and care access. 600+ fleets and 20,000+ vehicles run on RouteGenie across 46 states, at roughly 50,000 trips a day, with 28 live broker and payer integrations.
Route Planning
RouteGenie is a smart route-planning system designed for medical and paratransit transportation providers who need efficient, accurate scheduling. The platform builds optimized routes based on rider needs, time windows, mobility requirements, and vehicle capacity. With advanced multiload capabilities, RouteGenie identifies opportunities to group riders traveling in the same direction, helping providers use fewer vehicles while maintaining strong on-time performance. Dispatchers can adjust routes in real time, manage recurring trips, and ensure every vehicle operates at the highest practical efficiency. RouteGenie reduces operational costs while improving the passenger experience. Operators running 25 to 500+ vehicles rebuild a full day’s schedule in seconds instead of by hand, across every site in one instance. 600+ fleets and 20,000+ vehicles plan on RouteGenie, at roughly 50,000 trips a day. Customers average 10-20% fewer vehicles on the road and miles driven.
Transportation Dispatch
RouteGenie offers a powerful dispatch solution for transportation providers who need complete control over daily operations. Dispatchers can assign and modify trips instantly, monitor live vehicle activity, and communicate with drivers through a unified interface. The system accounts for capacity, mobility requirements, and multiload opportunities to support efficient ride grouping and better fleet utilization. Automated scheduling and trip reminders reduce manual effort and errors, while real-time status updates give teams full visibility across the day. With configurable workflows and support for high-volume operations, RouteGenie makes dispatching more predictable, efficient, and scalable. Dispatch runs at multi-site scale: every location in one instance with role-based access, subcontractor vehicles on the same live map as owned fleet, and a full audit trail on every trip change. 600+ fleets, 20,000+ vehicles, ~50,000 trips daily.
RouteGenie Additional Categories
Medical Transportation
RouteGenie is a comprehensive medical transportation platform designed to help providers manage every aspect of non-emergency and specialized medical trips. The system unifies scheduling, routing, dispatching, credentialing, capacity management, and driver coordination so organizations can deliver safe, timely, and compliant transportation. RouteGenie’s multiload and vehicle-capacity capabilities allow providers to group compatible passengers and maximize fleet efficiency without compromising care requirements. The platform supports recurring medical visits, dialysis, behavioral health appointments, discharge trips, and specialty care trips with automated reminders, real-time updates, and customizable workflows. RouteGenie helps providers reduce operational costs, improve on-time performance, and ensure every rider reaches their appointment reliably. Multi-site operations run in one instance. 600+ fleets, 20,000+ vehicles, 46 states, ~50,000 trips daily.
Paratransit
RouteGenie provides a modern paratransit solution designed for agencies offering ADA demand-response and subscription services. The platform builds efficient routes by accounting for rider mobility requirements, pickup windows, vehicle capacity, and multiload opportunities—ensuring more trips can be completed with fewer vehicles. Riders benefit from accurate ETAs, automated notifications, and improved reliability. Agencies gain operational visibility through real-time dispatch tools, trip monitoring, and robust reporting that supports compliance and service oversight. With configurable workflows tailored to agency rules, RouteGenie helps improve service quality while controlling operational costs. Transit authorities and regional agencies run RouteGenie at scale, with 28 live broker and payer integrations, subcontractor visibility, unlimited users at every tier, and reporting built for compliance oversight and RFP requirements.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Very Good " Posted 2024-03-14
Pros: Training make easy to use app. great tech people and always get someone to help. nice people I know i can always get some help.
Cons: No problem so far. I would say drivers need more training but thats on them to learn.
Overall: Very helpful drivers are learning. Always get a person on phone or email. billing has been easy and know I can get nice lady on phone for paying. Shawn is great Jim is great! Made training simple.
Read More...Reply from RouteGeniePosted 2024-03-28
Thank you for being a part of our RouteGenie family! -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Awesome Routing Software" Posted 2023-10-17
Pros: Easy to import trips, great features, great customer service, features are easy for drivers to use.
Cons: I'm not aware of any cons at this time. RouteGenie has done everything we've needed it to do.
Overall: Our NEMT company has been using RouteGenie for the past 3 years. We used 2 different routing softwares prior to Route Genie and Route Genie has by far been the best to use.
Read More...Reply from RouteGeniePosted 2023-10-19
Cody, thank you for being a part of the RouteGenie community and using our NEMT software. We appreciate your business. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Game Changer Software for NEMT" Posted 2023-08-16
Pros: User Friendly Platform.
Simple Driver App.
Tons of Bells and Whistles.
Reliable and Dependable.
Customizable.
Caring & Capable Support Staff.
Tracking of data and drivers.
Always updating and improving.
Time and cost saver.
On line help center.Cons: Some features are added cost.
Enhancements may be at customers expense.
Issues can be slow to resolve.Overall: The RouteGenie Software has been a game changer for our company. We are located in rural southern Minnesota, which can be a bit of a logistical nightmare. Before finding RouteGenie we used a computer data base, paper schedules, and push to talk cell phones. Arranging and managing our schedules, basically by hand, was extremely time consuming, and costly. It was difficult to find anyone willing to do them anymore. Communicating ride instructions to drivers, by voice, was frustrating. Dispatchers would have to repeat themselves over and over again all day. Our server based software chained us to the office. Working from home, or remote, was only a dream. We spent about 5 years trying software after software. Nothing had everything we needed. It seemed hopeless. When we found RouteGenie we were amazed. From the start, the look and layout of the software is so user friendly, and just NICE to stare at. Entering rides is a breeze, especially ongoing rides. The driver app is so simple and effortless. Drivers who've never used an app or computer have zero issues with it, and the navigation is a huge bonus. The dispatch and driver shifts portion of the software make it easy for our staff to locate and track the drivers. The customers love the auto notification system. No more wondering where everyone is, and how much longer until they arrive. Management appreciates the ability to filter information and create custom reports in numerous ways. They also love that RouteGenie allows our office staff to work from home. Being short staffed due to bad weather, a car that won't start, or a daycare that's closed is no longer an issue for us or the staff. It is seriously a WIN WIN. There is a lot more to love about RouteGenie, but most important is their staff. RouteGenie takes the time to listen to their customers. They continue to improve the company, their people, and their product. We are ever grateful for them.
Read More...Reply from RouteGeniePosted 2023-08-17
Trish, We would like to express our gratitude for sharing your experience with RouteGenie. Your kind words mean a lot to us and motivate us to continue making improvements to our services. Thank you for your support. The RouteGenie team -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Leading NEMT Software" Posted 2023-08-03
Pros: -Routing automation for the next days schedule
- Routing automation for same day dispatching
- Driver app
- Invoicing toolsCons: -Needs an improvement on viewing Accounts Receivable. The software lacks a simple export to excel feature in the billing tab.
Overall: Very positive experience, I highly recommend to any NEMT provider that needs a platform to grow their business.
Read More...Reply from RouteGenieEdited 2023-08-07
Chase, thank you for your honest feedback. We have taken note of your suggestions and have forwarded them to our product team for review. UPD. Tasks were added to the roadmap. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"RouteGenie: A Game-Changer in NEMT Software!" Posted 2023-08-02
Pros: Robust features that can allow you to manage all your accounts in one platform, deploy drivers in deferent city, state from one location. love it.
Cons: Mass trip import might take sometime for you to learn.
Overall: RouteGenie has revolutionized our non-emergency transportation services. It has made us more efficient, reduced stress for our drivers, and allowed us to provide exceptional service to our clients. We wholeheartedly recommend RouteGenie to any NEMT provider looking to elevate their operations and achieve unparalleled customer satisfaction. Thank you, RouteGenie, for delivering an outstanding software solution! ⭐⭐⭐⭐⭐
Read More...Reply from RouteGeniePosted 2023-08-03
Edwin, Thank you for sharing your experience with others. We are delighted to witness your growth and grateful for the opportunity to be your technology partner. -