Audience
Field service teams looking to connect with other teams and mobile tools to quickly respond to and prevent issues
About ServiceNow Field Service Management
Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers. Boost customer satisfaction with efficient management. Complete work the first time Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service. Capabilities that scale with your business. Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees. Improve deflection rates for dispatches and break down silos with integrated field and customer service connected to the rest of the business.
Other Popular Alternatives & Related Software
CrewTracks
CrewTracks.com is a powerful, paperless field management solution designed to simplify operations for companies with mobile workforces. Say goodbye to timecards, safety forms, and daily reports—CrewTracks offers a fully digital approach to tracking crews, managing projects, and handling administrative tasks.
With its intuitive web interface, you can import bids, schedule jobs, dispatch crews and equipment, and view real-time reports. The mobile app empowers field workers to report attendance, production, and materials usage directly from the job site. CrewTracks also includes robust document management features, allowing crews to access, edit, and sign plans or custom PDF forms in the field.
In short, CrewTracks helps you eliminate paperwork, stay within budget, and ensure nothing falls through the cracks, making your business more efficient and productive.
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FieldPulse
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Built to support a wide range of industries, FieldPulse serves HVAC-R, electrical, plumbing, garage door, locksmith, property management, appliance repair, commercial equipment, fire and security, contractors, septic, and A/V installation businesses. Whether you're managing recurring jobs, dispatching techs, or tracking leads and revenue, FieldPulse brings everything into one platform to help you save time, streamline operations, and exceed customer expectations.
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Integrations
Company Information
ServiceNow
Founded: 2003
United States
www.servicenow.com/products/field-service-management.html
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
ServiceNow Field Service Management Frequently Asked Questions
ServiceNow Field Service Management Product Features
Field Service Management
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Routing
Supported
Scheduling
Supported
Time Clock
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Electronic Signature
Not Supported
Quotes / Estimates
Not Supported
Service History Tracking
Not Supported
