Audience

Organizations interested in a powerful voice SDK and API to build a scalable voice experience

About Twilio Voice

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Create an engaging voice experience that you can quickly scale and modify with a wide array of customization options and resources, like our Voice SDK. Then, add on features like Interactive Voice Response (IVR), recording transcriptions, and speech recognition to create an experience that your customers will appreciate.

Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice. Find docs, code samples, helper libraries, and developer tools such as Twilio Runtime and our visual workflow builder, Studio.

Pricing

Starting Price:
$0.0085 per min
Pricing Details:
Programmable Voice: Starting at $0.0085/min to receive and $0.014/min to make a call
Free Trial:
Free Trial available.

Integrations

API:
Yes, Twilio Voice offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Twilio
Founded: 2008
United States
www.twilio.com/en-us/voice

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Twilio Voice Frequently Asked Questions

Q: What kinds of users and organization types does Twilio Voice work with?
Q: What languages does Twilio Voice support in their product?
Q: What kind of support options does Twilio Voice offer?
Q: What other applications or services does Twilio Voice integrate with?
Q: Does Twilio Voice have an API?
Q: What type of training does Twilio Voice provide?
Q: Does Twilio Voice offer a free trial?
Q: How much does Twilio Voice cost?

Twilio Voice Product Features

Auto Dialer

Call Recording Supported
Predictive Dialer Supported
Preview Dialer Supported
Call Center Management Not Supported
Call Reporting Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Power Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported

Business VoIP

Call Recording Supported
SIP Trunking Supported
Call Parking Not Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Not Supported
Ring Groups Not Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Not Supported
Voice Mail Not Supported

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported

Speech Recognition

Audio Capture Supported
Automatic Transcription Supported
Concatenated Speech Supported
Continuous Speech Supported
Multi-Languages Supported
Specialty Vocabularies Supported
Speech-to-Text Analysis Supported
Variable Frequency Supported
Voice Recognition Supported
Automatic Form Fill Not Supported
Call Analysis Not Supported
Customizable Macros Not Supported

Telephony

IVR / Voice Recognition Supported
VoIP Supported
Voice & Data Integration Supported
Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported

Transcription

AI / Machine Learning Supported
Annotations Supported
Audio/Video File Upload Supported
Automatic Transcription Supported
Collaboration Tools Supported
File Sharing Supported
For Manual Transcription Supported
Full Text Search Supported
Multi-Language Support Supported
Natural Language Processing (NLP) Supported
Playback Controls Supported
Speech Recognition Supported
Subtitles Supported
Text Editor Supported
Timecoding Supported