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Audience

Outsourced information technology support, managed service provider support, and customer help desks.

About Zoho Assist

Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds.

Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities.

Pricing

Starting Price:
$10.00/month/user
Pricing Details:
Offers flexible pricing model. Volume discounts are also available.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Zoho Assist offers API access

Ratings/Reviews - 36 User Reviews

Overall 4.6 / 5
ease 4.9 / 5
features 4.4 / 5
design 4.7 / 5
support 4.8 / 5

Company Information

Zoho
Founded: 1996
India

Videos and Screen Captures

On Demand Remote Support  - Zoho Assist

On Demand Remote Support - Zoho Assist

Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

Zoho Assist Frequently Asked Questions

Q: What kinds of users and organization types does Zoho Assist work with?
Q: What languages does Zoho Assist support in their product?
Q: What kind of support options does Zoho Assist offer?
Q: What other applications or services does Zoho Assist integrate with?
Q: Does Zoho Assist have an API?
Q: Does Zoho Assist have a mobile app?
Q: What type of training does Zoho Assist provide?
Q: Does Zoho Assist offer a free trial?
Q: How much does Zoho Assist cost?
Q: What pricing for support is available for Zoho Assist?

Zoho Assist Product Features

Customer Service

Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Surveys & Feedback Supported
Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Remote Desktop

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Support

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Work

Collaboration Supported
Live Chat Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Video Chat Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Meeting Management Not Supported
Project Management Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Web Conferencing Not Supported

Screen Sharing

Annotations / Drawing Tools Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Supported
Remote Control Supported
Screen Capture Supported
Screen Mirroring Supported
Screen Recording Supported
  • Andrea C.
    Digital Marketer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: