Technical Support

To access online learning and support services at TAFE SA you will need one or more of the following devices:

• A laptop, PC, tablet or mobile phone with an internet connection or capacity
• Internet access using either a home, work or public network

You can use your own portable devices, including laptops, tablets and mobile phones, while on campus by connecting to the TAFE SA Wi-Fi and accessing key systems through MyTAFE SA. 

For students who don’t have access to a computer or the internet at home, desktop computers are available for use at the Student Hubs and Libraries at most TAFE SA campuses.  Laptops are available for loan for on-campus use at Adelaide, Regency, Tonsley and Mount Gambier using the Lapsafes.

The specific skills and knowledge of computers you will need may depend on the qualification you are studying, and the amount of online and independent content required of you.

When commencing a vocational course at TAFE SA, you will need to be familiar with some basic functions of computers, such as:

• Microsoft Word, including use of headings, paragraphs, dot points, changing font
• Microsoft Outlook, including sending/receiving emails, opening and attaching files/documents
• General Internet navigation, including use of tabs, downloading resources, searching websites
• File storage, including USB and local hard drive use

If you do not yet have the computer skills required for the course you are studying, support is available:

• Foundation Skills courses - the Certificate I in Access to Vocational Pathways, Certificate I in Skills for Vocational Pathways and Certificate II in Skills for Work and Vocational Pathways courses contain various units covering the basics of computer use
• Information Technology short courses - our IT program offers a number of short courses on using such tools as Word, Excel, Outlook and PowerPoint
• Community Education - many local Community Centres and Neighbourhood Centres run courses and workshops, which are usually free or low-cost.  You can get support to boost the skills you need for study, work and life, including using a computer and office computing skills. You can find out more about your local Community Education provider on the Skilled Careers Website.  

It’s really important that you setup your TAFE SA account prior to commencing your course. To set up your account follow these 3 simple steps:

1. Visit MyTAFE SA and click Perform a Password Reset to set your password.
2. Enter your TAFE SA student email address as shown in your Welcome email.
3. An unlock code will be sent to the personal email address you provided when you enrolled with TAFE SA. Enter the code in the Reset Your Password section.
4. Enter your new password. This completes the process.

Your password must meet the following requirements:

• 8 to 16 characters
• Contain characters from at least three of the following four categories:

• Lowercase characters (a–z)
• Uppercase characters (A–Z)
• Numerals (0-9)
• Symbols (! @ # $ % ^ & * - _ + = [ ] { } | \ : ‘ , . ? / ` ~ “ < > ( ) ;)