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Joom Reviews 

18,919
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TrustScore 2.5 out of 5

2.3

Business Services
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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about excessively long delivery times, delayed shipping updates, and receiving incorrect or low-quality items that looked completely different from the online pictures. Many people also found the return process extremely frustrating, noting that reaching customer support and returning faulty goods was entirely impractical and expensive. Though some people mentioned that their small purchases arrived quickly and offered surprisingly good quality for the overall price. Other consumers were genuinely satisfied with discovering unique items, nice packaging, and receiving useful delivery tracking updates provided throughout the shipping process.

What people talk about most

Product

Customers had ambiguous experiences with product, as reviewers expressed both satisfaction with good quality... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delivery delays,... See more

Delivery service

People report negative experiences with delivery service, noting extensive delays and packages failing to... See more

Quality

Consumers find quality to be negative, frequently reporting that materials feel cheap, items arrive faulty,... See more

Return policy

Users describe profound dissatisfaction with the return policy, frequently highlighting that automated... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dreadful. Received email to track my order. Couldn’t track as it was rejecting my phone number (saying it was incorrect when it wasn’t). I tried online help but got nowhere. Cannot access my account a... See more

Rated 3 out of 5 stars

It was delivered earlier than the prescribed time. However, the cover is very thin, and I don't know how long it will protect my sofa. Overall, I am satisfied.