Live in 90 days
How deadline pressures helped three companies implement ITSM and scale fast
Laura Rich
• 3 min read
ICYMI: Employees’ AI spending, data failures in AI, AGI “is here,” and ITSM in 90 days
Your curated briefing on the latest news and ideas for AI-powered service operations
The Editors Of The Works
• 2 min read
How IT helps avoid holiday season mishaps
The 2026 shopping season is set against a backdrop of uncertainty, but IT teams in retail have ways to keep things running smoothly
Laura Rich
• 3 min read
September 2026 Freshworks product update
Freddy AI moves deeper into the core of service work
Team Freshworks
• 4 min read
ICYMI: Employees’ AI spending, data failures in AI, AGI “is here,” and ITSM in 90 days
Your curated briefing on the latest news and ideas for AI-powered service operations
The Editors Of The Works
• 2 min read
How IT helps avoid holiday season mishaps
The 2026 shopping season is set against a backdrop of uncertainty, but IT teams in retail have ways to keep things running smoothly
Laura Rich
• 3 min read
September 2026 Freshworks product update
Freddy AI moves deeper into the core of service work
Team Freshworks
• 4 min read
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Beyond the AI pilot in customer service
Freshworks’ latest CX benchmark report analyzes more than 33,000 teams—and 1.2 billion tickets—to show how businesses use AI to cut friction from their operations
Kady Srinivasan
• 2 min read
Turning service data into operational intelligence
Service data can tell a lot about how your organization really operates—but only if you know where to look
Dan Tynan
• 3 min read
