Overview
Deliver connected customer journeys across sales, marketing, and service
Understand your customers and create truly personalized experiences.
- Turn disconnected CRM data into unified customer profiles to create a single source of truth for AI agents to act on.
- Enrich profiles with diverse data sources including proprietary intelligence, and unlock predictions with prebuilt AI models.
- Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data.
- Add consent data during the unification process using automatic data refresh to ensure that your organization meets privacy and security regulations.
- Deliver tailored experiences with the right message at the right time across sales, marketing, and service engagements.
- Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing.
- Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards.
- Engage customers using prebuilt digital channels including text, email, and push notifications, and then seamlessly add custom channels to the journey.
- Deliver conversational SMS and voice calls via an AI agent to proactively engage with customers and quickly resolve issues.
- Discover insights and quickly understand customer attributes with individual profile summaries using Microsoft Copilot.
- Describe your target segments to Copilot and quickly build, review, and modify customer segments.
- Generate tailored content and headlines, branded emails, and captivating images for any segment with Copilot.
- Simplify journey creation with Copilot by defining your business goals, target audience, or desired flows.
The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Insights
Explore the advantages of Dynamics 365 Customer Insights in this commissioned study conducted by Forrester Consulting.
Pricing
Start where you want, add what you need
Dynamics 365 Customer Insights
USD$1,700.00
tenant/month, paid yearly
Price does not include GST.
Price does not include GST.
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Partners
Discover Microsoft partners
Get started with consulting services
Get help with solution assessment, architecture planning, implementation, and training.
Explore Dynamics 365 partner apps
Extend and enhance your solution with prebuilt apps tailored to your industry or needs.
FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
Use cases
Connected customer experiences across teams
Marketing
Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.
Sales
Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations.
Service
Identify customer issues proactively and provide service representatives with in-depth customer profiles that help route cases and resolve issues faster.
Customer stories
