What is our primary use case?
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical machines, and we are also monitoring the network devices, including the port traffic, NetFlow, and bandwidth utilization.
I have been working with SolarWinds Server and Application Monitor for more than 15 years now, and my total experience in this particular tools domain is about 17 years.
What is most valuable?
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us.
The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact.
The visibility into server health is a beneficial feature that I am utilizing.
We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution.
We utilize the customizable dashboards in SolarWinds Server and Application Monitor.
What needs improvement?
From an integration point of view, if you want to have a manager of manager kind of layer, that is currently lacking in SolarWinds Server and Application Monitor. We need to use different modules like BMC or ServiceNow for that purpose, though monitoring can be done using SolarWinds Server and Application Monitor, the event consolidation part definitely requires improvement if their product path heads in that direction.
For how long have I used the solution?
I have been working with SolarWinds Server and Application Monitor for more than 15 years now, and my total experience in this particular tools domain is about 17 years.
What do I think about the scalability of the solution?
We can have multiple pollers installed with SolarWinds Server and Application Monitor to monitor over 1,000 applications and systems.
How are customer service and support?
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful.
Since we carry those skills, we have not engaged with SolarWinds Server and Application Monitor support so much, but they have been very responsive.
How would you rate customer service and support?
How was the initial setup?
It was straight and quicker for deployment, and the installation of SolarWinds Server and Application Monitor is smooth, starting with deployment installation.
The installation process was not complex at all; it was quick and smooth.
Installation for SolarWinds Server and Application Monitor took place in just a day or two, and I needed to have all the prerequisites ready and fulfilled to install the product, but there were no challenges in installation of those products.
What about the implementation team?
We had a team of three members for the deployment: two members plus the architect, and we had multiple solutions there including NCM, NPA, and the traffic protocol monitoring module which was also involved and installed.
What other advice do I have?
Considering the lacking manager of manager and event correlation capabilities, I rate SolarWinds Server and Application Monitor as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?