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Sallie Mae Reviews 

5,749
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers often share how grateful they are for the financial assistance received to continue their college education and secure necessary funding. People frequently praise the quick and straightforward application process, noting that loan approvals happen rapidly and all online steps are very easy to follow. Consumers also deeply appreciate the helpful support staff, describing agents as patient, kind, and extremely thorough when answering important questions about loans. Some reviewers were not happy with customer support, mentioning that they received conflicting answers and experienced significant frustration when trying to resolve issues with multiple different agents.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the online application is... See more

Customer service

People report positive experiences with customer service, noting that agents are very knowledgeable, helpful,... See more

Staff

Clients share positive opinions on staff, frequently highlighting the knowledgeable and helpful support they... See more

Service

Customers consistently note positive experiences with service, expressing strong appreciation for the... See more

Application

Customers had great satisfaction with the application, highlighting that the process was simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so grateful to Sallie Mae for providing the funding I needed to continue my college education. I was worried I wouldn’t be able to make my tuition payment this week, and receiving these funds brou... See more

Company replied

Rated 5 out of 5 stars

I am happy that they finally streamlined the co-signing application. On a different note, the interest rate should be illegal. By the time my grandson gets his loan paid off, he will have spent 3–1... See more

Company replied

Rated 5 out of 5 stars

Catherine S. was amazing...she was super helpful and kind. She answered all of my questions and helped my son and I fill out an application and get it sent off for approval & acceptance. Applying for... See more

Company replied

Rated 5 out of 5 stars

The representative I talked spoke clearly and slowly. I understood each word and he was very patient. The speed of the process was stress free and to know the approval of the loan was unbelievable. Kn... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Bank
  4. Loan Agency
  5. Savings Bank

Written by the company

We’ve helped millions of students and families reach their higher education goals, and we’re ready to help you, too. We’re your go-to partner for planning and paying for school, saving for what’s next, and way more. We offer Sallie Mae® undergraduate, graduate, and career training loans, plus savings options like Sallie Mae® high-yield savings accounts, money market accounts, and certificates of deposit to help you hit your goals. We’re continuing to grow, with new products and guidance made to support you through finding the right school, going after scholarships, making sense of financial aid, and the hundreds of other decisions along the way. Everything we offer comes together under one mission: supporting student success. Because going smarter changes everything. Deposit products are offered through Sallie Mae Bank, Member FDIC.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,749)

5,690 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to follow steps

Easy to follow steps. Great communication and clarity in documentation.

October 8, 2026
Sallie Mae logo

Reply from Sallie Mae

Thank you for the 5-star review! We're glad you thought it was an easy process.

Rated 5 out of 5 stars

Intuitive

Very, very simple and intuitive

October 8, 2026
Sallie Mae logo

Reply from Sallie Mae

Thanks for the positive feedback, Mark! We're happy you thought the process was simple.

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