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Real resolutions, not just deflection

The Zendesk Resolution Platform

Our Resolution Platform is built for faster, more effective outcomes. It seamlessly pulls your technology into a unified service ecosystem, empowering AI to connect data and workflows across all your systems and channels.

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A customer reports “My card is not working.” AI orchestrates tasks—profile lookup, limit check, number redaction, error analysis, and credit extension—leading to “Your card has been fixed!”

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Welcome to the Resolution Revolution

Exceptional outcomes driven by Agentic AI

Reach resolutions anytime, anywhere

Zendesk’s embedded AI empowers everyone to reach fast, personalised and omnichannel resolutions.

Automate and accelerate operations

Supercharge agent and organisational efficiency with intelligent automations that continuously learn and improve.

Unlock hidden business insights

Take action on data-driven insights that keep your agents, customers and employees’ experiences at the forefront.

Meet the Resolution Platform

The Resolution Platform transforms siloed processes into automated, tailored interactions at every touchpoint. Streamline workflows, enhance agent productivity and boost satisfaction while maintaining trust and resolution quality.

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Resolution Learning LoopZendesk agentsKnowledge graphActions and integrationsMeasurement and insightsGovernance and control

BREAK THROUGH THE AUTOMATION GLASS CEILING

Improve faster with the Resolution Learning Loop™

Automate 80%+ of interactions by connecting AI, human agents, and knowledge on one platform. By applying Zendesk AI to unified interaction data, the Resolution Learning Loop™ continually increases automation rates and quality.

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Zendesk Agents

Deliver the right resolution, every time, with AI Agents 

Zendesk’s network of AI agents are purpose-built for service. Whether you offer support online or through a contact centre, our AI agents handle complex requests and back end tasks, so your team can resolve issues faster, with more intelligence and control.

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AI chat interface helping a customer exchange an order, showing item selection and automated verification steps.

Knowledge graph

Unified data means better service

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Resolution starts with knowledge. AI-powered tools like Knowledge Builder and Knowledge Connectors unify service and external content, creating a smart foundation for AI and human agents to act with confidence.

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