Support Addresses

When you set up Zendesk Support, you have one email address: [email protected]. Emails received at this address become tickets.

You can provide your users with additional email addresses for submitting tickets. The additional addresses are called support addresses. You can add up to 3000 support addresses. They can be Zendesk addresses or external addresses. If adding external addresses, additional steps are required to set up forwarding from your email server to your Zendesk account.

Support addresses allow you to customize the "sender" address for your outgoing notifications. When an email is received at a support address, Zendesk responds from the same address. For example, if an email is sent to [email protected]