Audience
Businesses of all sizes seeking an AI-enhanced, all-in-one communication platform to unify voice, video, and messaging for improved team collaboration and customer engagement
About Dialpad Connect
Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.
Pricing
Integrations
Company Information
Product Details
Dialpad Connect Frequently Asked Questions
Dialpad Connect Product Features
AI Sales Assistants
Dialpad’s AI Sales Assistant helps sales teams close deals faster by providing real-time insights during calls. It automatically transcribes conversations, highlights key moments, captures action items, and offers AI-driven recommendations for follow-ups. By giving reps instant access to the information they need, the AI Sales Assistant helps teams stay organized, improve performance, and focus on building relationships instead of note-taking.
Business Phone Systems
Dialpad’s business phone system replaces traditional desk phones with a cloud-based platform that works on any device. Teams can make crystal-clear calls, send SMS/MMS messages, and access advanced features like call routing, voicemail transcription, and AI insights, all from one unified system.
Business Text Messaging
Dialpad is a leading CCaaS platform, delivering a cloud-based contact center solution that unifies voice, messaging, and digital channels. With AI-powered insights, intelligent routing, and real-time analytics, Dialpad helps support and sales teams provide faster, more personalized customer experiences while improving operational efficiency.
Business VoIP
Dialpad gives businesses a modern VoIP solution by replacing clunky landlines with an all-in-one, internet-based communications platform. With Dialpad, teams can make crystal-clear voice calls, send SMS/MMS text messages, and stay connected from any device—desktop or mobile. And because Dialpad is a truly unified communications platform, businesses also get built-in video meetings, team messaging, and AI-powered productivity tools. The result is a more flexible, cost-effective alternative to traditional phone systems that meets customers wherever they choose to connect.
Call Center
Dialpad’s call center solution combines crystal-clear VoIP calling, built-in AI coaching, omni-channel routing, and robust analytics into one intuitive platform. It’s designed to help support and sales teams boost efficiency, improve response times, and scale without the complexity of legacy call center tools.
Call Tracking
With Dialpad’s call tracking, teams can easily and automatically log call data, attribute leads to marketing campaigns, review transcripts, and analyze performance trends. Real-time dashboards and AI recommendations help marketing and sales teams refine messaging and improve conversion rates.
Cloud PBX
Dialpad’s Cloud PBX combines VoIP calling, intelligent call routing, voicemail transcription, and AI insights into a fully cloud-based phone system that lets teams make and receive calls from any device, anywhere. With advanced features like call routing, voicemail transcription, and AI-powered insights, it replaces traditional PBX systems with a flexible, scalable solution. It’s easy to set up, simple to manage, and scales with your business needs.
Collaboration
With Dialpad, you can handle all your internal and external communications in one easy-to-use platform. Make phone calls, have video meetings, send SMS/MMS text messages, and more from the desktop or mobile app.
Contact Center as a Service (CCaaS)
Dialpad is one of the top CCaaS platforms for teams that want smarter customer engagement. Handle calls, texts, and chats from one cloud-based system, while AI insights help agents deliver better experiences and managers track performance in real time.
Team Chat
Dialpad’s team chat offers secure messaging, group threads, file sharing, and AI-driven search across all conversations. Integrated with calls, meetings, and contact center tools, it streamlines collaboration and reduces context switching. Allowing teams to chat, share files, and keep everyone on the same page, without leaving calls or meetings.
Team Communication
Dialpad’s team communication offers secure messaging, group threads, file sharing, and powerful AI search that finds anything said or shared across conversations. It keeps teams connected and cuts down context-switching by integrating chat directly with calls, meetings, and contact center tools.
UCaaS
As a leading UCaaS platform, Dialpad brings together VoIP calling, SMS/MMS, video conferencing, team messaging, and AI-driven analytics into one intuitive interface. Its reliability, scalability, and advanced features make it a preferred choice for modern businesses looking to streamline communications.
Unified Communications
Dialpad brings all your communication tools together in one place, bringing calls, messaging, video meetings, and team collaboration into a single cloud-based solution. With AI-powered insights and seamless integrations, teams can stay connected, productive, and informed, no matter where they work, without missing a beat.
Video Conferencing
Dialpad makes video meetings effortless by delivering high-quality, reliable meetings with built-in collaboration tools. Share your screen, chat live, and get automatic AI summaries so everyone leaves the meeting on the same page.
Web Conferencing
Dialpad’s web conferencing brings HD video, real-time chat, screen sharing, and AI-generated meeting notes together in one intuitive interface. It’s designed to help teams stay aligned, capture key takeaways automatically, and keep projects moving, no downloads required.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Video calls are great with this software" Posted 2021-04-24
Pros: Dialpad UberConference prioritizes the task of improving over time with your monthlies; it is straightforward to install and set up. I can do seminars and video conferences with people worldwide; it is the interaction software that I have liked the most. It has fulfilled the plan of communication and relationship of people in considerable time; we managed to maintain enjoyable collective participation of the company's members.
Cons: I would like it to be a little more flashy in terms of speed and display of messages; it makes it less fluid and defends how video calls are developed.
Overall: The organization has stood out a lot since we installed it because we have adapted it to our primary communication and support plan. We are always in contact with our customers; colleagues feel comfortable using it in our department.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best Web Conferencing Software " Posted 2021-04-19
Pros: This software offers the best conferencing features yet it comes at an affordable cost. Implementation is easy and there is no need for an expert. Using and understanding the many feature is seamless as well. Finally, I like that the quality of video and audio is outstanding.
Cons: Considering the capabilities of Dialpad Ai Meetings and the price point, I can barely find a single reason to raise complaints.
Overall: For the time I have used Dialpad Ai Meetings, I can say it is one of the best and I have had a positive experience interacting with this software. It offers great feature for conferencing and using it is easy. In addition, it never lags.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Uberconference for state-of-the-art remote conferencing" Posted 2021-04-11
Pros: We have found Uberconference to be an ideal application as an alternative for videoconferencing with our collaborators. It has powerful video drivers that offer excellent quality even with the worst internet connection. What we found most useful is the practical and convenient way of sharing screens.
Cons: We found a limitation in the application, the reason is that it only offers a version for mobile devices, which we consider inconvenient for more professional videoconferences. Similarly, it does not have a section for private chats, you must create a room with at least four participants.
Overall: The application is highly recommended for its simplicity and easy usability, any of our collaborators have not had to go through an arduous training to learn how to use the application. It is a very good option for group chats that involve employees of an organization, where they can send all the multimedia information needed. What we consider a complete failure is its exclusivity for cell phones.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Uberconference keeps us connected from any location" Posted 2021-03-29
Pros: The most notable thing that this application presents are its powerful call controls, it can be evidenced that it meets full video quality standards. In addition, it is very useful the option of shared screens that do not present any kind of interruption, so it is an excellent option for videoconferences.
Cons: As disadvantages we have determined that it has certain limitations and shortcomings in terms of functions; it refrains from providing private conversation options, so it can only be used for conversations with more than two people. Likewise, it does not have an extension to mobile devices for conferences, which hinders its usability.
Overall: Taking into account that it is not possible to run a conference of only two people, the application can be properly exploited if a conference is scheduled among more members and the possibility of sharing audio and video files bidirectionally or recording such conferences is provided.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Uberconference improves our ability to make calls" Posted 2021-03-22
Pros: Uberconference stands out as one of the most secure video conferencing creation systems by having pin configurations for security. This is a simple and more convenient way than the traditional invitation system, because it is not required to notify all participants separately about the start of video conferences.
Cons: When working with files stored in the cloud it is important to remember that you need all access permissions to be able to access them from the conferences. A recurring problem with Uberconference is that on that basis it becomes difficult for all people within the session to view the information.
Overall: By not having any interruptions in the calls, we can be sure that Uberconference offers us a stable quality not only in terms of image, but also in terms of security. It is excellent to be able to have a service that adapts the classic mechanics of online meetings to the modern era and at the same time is so cost-effective.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Cheap and convinient with screen sharing." Posted 2021-02-18
Pros: Screen share is an incredible tool for discussion.
Quality video calls is guaranteed.
User support and dashboard is good.Cons: Great and more convenient with video conferencing and efficient app.
Overall: More effective to have face to face communication with team members.
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Assigning due dates ensure Facebook, Twitter. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Highly customizable conferencing tool " Posted 2021-02-18
Pros: It offers a free version and the business plan comes with a reasonable price. It is suitable for both small and large business because of its high level of customization. It is easily integrated with Dropbox for cloud storage.
Cons: It is very simple and some people may see that as an issue.
Overall: UberConference was our perfect fit for a portable conferencing platform and at a great price for our business. It is so modern and the call quality is good.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Excellent conference system with UberConference for your communication needs" Posted 2020-12-17
Pros: What I like most about UberConference is that it provides the best quality and also adaptability of conferencing from another location. I can call as much as I can and also call world numbers without worrying about high quality interruptions. In fact, they have obtained the latest attributes, such as meeting recording, personalized waiting songs and extremely valuable analysis for members who wish to interact online.
Cons: Screen sharing occasionally creates technological problems that are unsatisfactory and also not extremely easy to use.
Overall: The biggest advantage I have from UberConference is that it allows me to do seminars anywhere and also anywhere. I can count on them constantly for the best music videos and also for sound. Costs are reasonably affordable and also economical.
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