Microsoft 365 support plans for business and enterprise
Address your business needs with expert help, when and how you need it.
Support offerings
Standard Support
Originally starting from Included now starting from Included
Included Included
with Microsoft 365
-
Support for Microsoft 365 cloud services
-
Billing and subscription management support
-
Basic installation, setup, and general technical usage
Microsoft Unified Enterprise
Originally starting from Variable now starting from Variable
Variable Variable
Price based on % of total license spend
-
Support for all Microsoft products
-
Success Management Services
-
On-demand assessments with as-needed setup and configuration services
-
On-demand videos, hands-on labs, learning paths, and expert-led webcasts
-
Expert-led support
-
Specified incident response times
-
Escalation management
-
Flex Allowance to use toward purchase of Value Acceleration Services and/or Mission Critical Services1
| Standard supportOriginally starting from Included now starting from Included Included Included with Microsoft 365 | Unified EnterpriseOriginally starting from Variable now starting from Variable Variable Variable Price based on % of total license spend |
| Standard support | Unified Enterprise | |
|---|---|---|
| Description | | Enterprises seeking comprehensive, organization-wide coverage for all their Microsoft technologies |
| Product coverage | Microsoft 365 | All Microsoft products |
| Success Management Services | | Provided digitally and/or by Customer Success Account Managers |
| Advisory Services | | As-needed Advisory Phone Support (limited to six hours or less per incident) |
| IT health assessments | | As-needed on-demand assessments with setup and configuration services |
| Technical training | | On-demand videos, hands-on labs, learning paths, and expert-led webcasts |
| Technical support | 24x7 support available | As-needed 24x72 |
| Escalation management | | For Critical Business System Down issues, resource assigned after 15 minutes for Azure or 1 hour for all other products |
| Case management/tooling
| Microsoft 365 admin center and mobile app, web, and phone incident submission | Services Hub portal for one-stop support management, recommendations |
| Third party | Select third-party support with interoperability and configuration guidance, and troubleshooting | Select third-party support with interoperability and configuration guidance, and troubleshooting |
| Specialized services | | Access to Value Acceleration Services1 and Mission Critical Services1 |
| Self-help portals | Microsoft 365 admin center | Microsoft Services Hub |
| Deployment assistance | Limited |  |
| Migration assistance | Limited | |
| Cost | Included | |
Standard supportOriginally starting from Included now starting from Included Included Included with Microsoft 365 | Unified EnterpriseOriginally starting from Variable now starting from Variable Variable Variable Price based on % of total license spend |
Self-help resources
Get started with Microsoft 365
Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively.
Microsoft 365 community
Explore best practices, news, and trends directly from the Microsoft 365 team.
Already a customer?
View your service health dashboard (may require admin permission).
Frequently asked questions
-
Basic installation, setup, and billing support is available for all Microsoft 365 customers, while more advanced technical support is available with a paid support plan. With standard support, you’ll get:
- Access to the Microsoft admin center to manage applications, data, devices, and users more efficiently.
- Technical support options to address product and service challenges.
- Basic installation, setup, configuration, and general usage assistance.
- Billing and subscription management support.
- Phone and web incident submission.
- Access to self-help resources, including troubleshooting tools, videos, articles, and forums.
-