Amazon.com, Inc. Reviews 

Exceptionally good delivery and customer service. Been using amazon for 10 years, thousands of orders, all issues were resolved within minutes.

i got a message Product Safety Alert: 9 Oct 2026
Stop using the following item because of a potential safety issue. Visit the public notice or review the safety alert for more guidance.

Trekkingschoenen Dames 40 Werkschoenen Veiligheidsschoenen S3 met Stalen Neus Zomer Heren Werkschoenen Heren Sneaker Sneakers Sportieve Ademende Beschermende Schoenen Zwart

but there is no way to contact amazon by email to find out how to sent it back
there is an adres
Amazon - Klantretouren / zákazník vracia
Amazonská 1
92601 Sereď - Nový Majer
Slowakije / Slovensko but sending a package will cost me around 40 euros

I just wonder why you cannot sent it back on cost of amazon. its a lot of money and it just not sure if i get a full refund plus the shipping cost. Now i found out that amazon does not have any normal way to contact customer service i am thinking of not continuing shopping at amazon. if you have a dispute there is no way of contacting any support.

for this particular case i would expect just a refund without sending anything back to avoid unnecessary co2 polution

It’s a cool site, but honestly, during sales most of the prices aren't even real. Why do they do that? The discounts are totally fake. Does anyone know a way to figure out wich products actually have a real discount?

Im waiting for my order all day at 16.50 I got update to be a next stop. Is almost 18.00 im still waiting for my order and im keept as a next stop. Very unprofessional. It will be my last time where I bought something from this website.

I've never had issues with refunds so far, but I have a couple of orders for which they said they refunded me, but I don't have the money in my bank account. It's been more than a month, and customer support hasn't been helpful.

Amazon steals and they know they do. If they claim they shipped but they didnt really ship your item oh well. you wont win. Amazon stole $60 from me but ive read $600 on some victims. why does amazon think stealing is ok?

many years had trust in amazon. Today i try to reach Customer support, nothing available(CHAT and Phone) everything is down.

I hope it is temporary or i guess amazon is bankrupt....

Very bad, my package is stolen before delivery. They should send me the receipt that I should have signed (I didn't). No receipt (of course) but also no feedback about it. When I contacted again they said I was too late, they closed the case. I have paid 379 euro and never received something. They don't take responsibility. No Amazon services for me anymore.

Two (separate) ordered items didn't arrived in the last two months (but showed as delivered). A chatbot is not customer service. So, no more Amazon.

Generally i ordered many times with not problem. The rate is because i ordered 1 tv, philips ampilight 65oled, and they send me a 43 led. I asked to send me the correct tv, and they again send me a 43 led. Then i checked the specifications and i saw that it is another model in the orden page and another 2 provoded in the specs. I contacted many times ,1 to find solution with the 2 wrong tvs i have, 2 for taking down this specific sale because it is a scam, 3 to see if i am going to get the tv i ordered. The solution was to return both and i have to pay extra for that, they said they will refund. And this tv is still for sale, they have to make investigation. Also i af pissed off, because i rate this product in the amazon page and they take the rate down with excuses.

Amazon is hitting all-new lows. They're selling you products you didn't order. As an example, I ordered a security camera version 4. They sent it to me in an open-box, unwrapped version 2 and sold it to me at a higher cost. When I made a complaint in my review about it, Amazon actually blocked the review because they don't want the world to know that they're trying to screw you over. I think what really got Amazon upset is when I compared them to Temu. Cheap Chinese-made products. My advice: if you're buying an electronic item (like a TV, computer, anything of that nature), buy it from a local store where you can easily walk in and return the item. Amazon is not worth risking getting caught up in their BS return policy. The only business you're getting from me, Amazon, from now on, is that I will buy your groceries because you deliver them. Other than that I'm buying everything else from local

Very disappointing experience.

I created a new Amazon.nl account and placed my first order. I paid immediately via iDEAL from my own Dutch bank account. Within minutes, Amazon cancelled my order due to "unusual ordering activity" without providing any meaningful explanation.

My payment was accepted, but my order was cancelled, and I now have to wait several business days to receive my own money back.

This was my first experience with Amazon.nl, and unfortunately it has been extremely disappointing. Unless this issue is resolved properly, I will not be shopping with Amazon again.

Ordered a product 129,- Euro, next day 97,- Euro. Called the customer service, if they could give me a credit for that on the Amazon account. No first you have to send it back, get your many back. And order now a new one with the new price. A lot of work for everyone and worse for the environment, for what could be a minute job. Amazon do something about it. This is so bad. I know Amazon is big and they can do what they want and certainly do nothing about it.......so Sad.

I am disappointed with my recent experience with Amazon.nl.

Several of my recent orders were marked as delivered even though I had not received them. Amazon investigated my reports and issued refunds, confirming that my claims were accepted.

Afterwards, I received a warning stating that repeated refund requests could lead to my account being closed or to future refunds being refused. I found this message offensive and intimidating. The delivery failures were outside my control, yet I was made to feel as though I had done something wrong by reporting missing items.

To make matters more confusing, one of the refunded items appeared in my mailbox the following morning, showing that the delivery tracking had been inaccurate.

I have informed Amazon that the item has now been delivered and asked them to arrange collection. Until I receive an apology and confirmation that the warning has been removed from my account, I have decided not to make any further purchases from Amazon.nl.

I believe customers who report genuine delivery problems should be treated fairly and should not receive warnings that may discourage them from exercising their consumer rights.

Worst customer service and order handling, I created a account for mi business a few weeks ago and now when I ordered some products amazon charged me and cancel the order and after half day o waiting in chat with customer support te come up with the excuse that because some suspicious activities i need to make a id verification, the problem is that they should told me before i made the de order, now no order because is canceled by them and money stuck somewhere because they want the money now but they refund in 3-5 working days, the issue isn’t that they asked for the id check is the incompetence after finishing the requirement identification to send the order, they completely cancelled.

My problem with Amazon.com started recently, shortly after the FTC charged Amazon.com with criminal penalties resulting in the historic $1 billion consumer settlement fund for illegally enrolling consumers in their Amazon Prime service.

I checked my payment history and my account qualified but because I did not receive the first round of payments between the October - December I had to wait till January 2026 when the second form opened. So I filled out and submitted FTC consumer claim form and submitted it to Amazon through the Amazon application and in less than 3 weeks later, I begin receiving emails from Amazon Account Services informing me that my account has been restricted to "digital purchases only" and there were four emails in total that were supposed to inform me about how and why my account has been restricted.

The first email stated "We recently closed an account that belongs to you for violating our Returns and Refunds" policy and that's why we restricted your account. So I appealed the decision referencing my account has never been associated with any restricted account nor have I ever had any past accounts that were opened and were closed nor received any past violations.

Then I received the second email changing the reason they initially stated they restricted my Amazon consumer account "Your account violated our Terms of Use" So I appealed decision asking why did they change it from closing an account I had in the past to "Terms of Use and asking which terms of use did I violate but they responded with we reserve the right not to disclose any information to you regarding our decision nor any proof.

The Amazon Account Services team are acting in a malicious and corrupted manner becoming of federal civil violations and the people working in that department should be ashamed of the way they are earning money from this job, to feed their children and God isn't happy with that kind of money, that money has Satans' name written on it!

Just put a review on a product that I received and mentioned that it was dirty and used with picture and they sent an email that they can not show my review !!! For this: Brand: LILIXI
4.0
4.0 out of 5 stars
(4)
32mm (1-1/4") x 10m platte slang, witte afvalwaterslang met 2 slangenschellen & adapter, pompslang voor zwembad-terugspoeling, duikpompen & ontwatering (Wit)

What happened when you could get a book any where in the world? 3 days or less or its half off?
Imagine any thing delivered.
for that matter?
A book a hard book bound manuscript, of personal conquest. " or fiction imagine not having to walk to the book store...
ZB

I am writing this to warn other consumers about a severe lack of training and dangerous workarounds being pushed by Amazon Customer Support.

On June 25, 2026, I placed an order, but the transaction was correctly declined by my bank due to a billing address mismatch caused by Amazon's platform sending the wrong data. When I contacted Amazon support for assistance, the agent repeatedly tried to convince me to purchase an Amazon Gift Card to fund the declined amount. This was a highly irregular attempt to actively bypass my bank’s Strong Customer Authentication (SCA) and fraud prevention protocols. I firmly declined.

The agent then instructed me to delete my credit card from my account and re-enter it. I followed these official instructions exactly. Upon doing so, Amazon’s automated fraud detection system immediately locked my account when I posted the payment with the re-entered credit card.

As a direct result of following Amazon's own support instructions, Amazon wiped my passwords, erased all stored credit card data, and deleted the payment methods tied to my active Amazon subscription.

I was forced to spend over three hours recovering my account. When I called to complain about being penalized for following their agent's instructions, Amazon acknowledged the mistake but offered only a €10 credit. This is entirely disproportionate to the security risk, loss of data access, and administrative burden forced upon me.

I have officially escalated this systemic failure to the ECC Netherlands (ECC NL) platform and the Dutch Authority for Consumers and Markets (ACM). Amazon needs to drastically retrain their staff regarding financial security protocols and consumer data protection.

Update: This is not an isolated incident; Amazon is a repeat offender using broken automated systems. On October 8, 2025, I placed an order for 7 rolls of 3D-printer filament (€85), which Amazon immediately cancelled while locking me out of my account straight away without any notification, email, or SMS. When call customer support for help, they would not discuss the reason for lockout even after I regained access to my account. Their system simultaneously wiped all my stored credit card data, authentication credentials, and active subscription payments. It took until October 11, 2025—three full days later—for their security team to finally review my account and unlock it so I could reorder. Promised callbacks from supervisors to address this unethical behaviour never happened.

Update 29 Jun 2026: I have also filed a complaint with the Dutch Data Protection Authority (AP) regarding their recurring punitive profile data erasure.

UPDATE 30 JUNE 2026: Amazon's Executive Customer Relations team (Alexander) responded to my formal complaint. They officially stated they see 'no reason' to address their staff instructing customers to bypass banking security filters via gift cards, refused to fix their corrupt data architecture, and stripped away all compensation. Total corporate arrogance. Regulators (ECC NL, ACM, and AP) have been fully briefed.

Just waited hours under this heated weather and your driver comes, rings the bell, i open it through intercom and in 1 min i receive the email that the package could not be delivered! And it happens each time with a DHL driver! And when i reach out Amazon the CS tells me the same blurb i received feom DHL. You can be proud of your customer experience!